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Implementation Specialist I

Key Facts

Remote From: 
Full time
English

Other Skills

  • β€’
    Problem Solving
  • β€’
    Customer Service
  • β€’
    Communication
  • β€’
    Microsoft Office
  • β€’
    Teamwork
  • β€’
    Time Management

Roles & Responsibilities

  • Proficient in English
  • Strongly knowledgeable in analyzing and solving problems
  • Strong customer service etiquette
  • Familiar with Microsoft Office

Requirements:

  • Set up clients with new Trading Partners via a portal
  • Build/Maintain Trading Partner records
  • Coordinate with multiple internal teams to ensure the target go-live date for the customer is met
  • Participate in problem-solving activities and escalate issues to relevant teams

Job description

This role is an onsite opportunity.

Working Time: 40 hours/week. Monday – Friday. We are currently hiring for 02 kinds of shifts (please be specific in your application):

    • Night shift: 10:00 PM – 07:00 AM
    • Split shift: 8 AM - 12 PM (on-site) & 8 PM - 12 AM (work from home)

Work location: Helios Building, 5th Floor, Quality Tech Software Complex, District 12, Ho Chi Minh City.

As an Implementation Specialist, you will:

  • Set up clients with new Trading Partners via a portal. Gather information from new trading partners.
  • Build/Maintain Trading Partner records
  • Coordinate with multiple internal teams to ensure the target go-live date for the customer is met
  • Participate in problem-solving activities and escalate issues to relevant teams
  • Report to team management as well as involved project coordinator

Requirements for Success:

  • Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.
  • Strongly knowledgeable in analyzing and solving problems
  • Strong customer service etiquette and customer courtesy
  • Familiar with Microsoft Office
  • Able to work solo or as part of a team
  • Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals
  • Can work under high pressure
  • Strong communication skills (English), both written and verbal.
  • Demonstrates the ability to work effectively in AI-augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
  • Identifies automation opportunities within existing processes

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