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Sr. Patient Contact Representative - Blended

Alpaca Audiology

Role overview

Qualifications

  • HS Diploma or higher
  • Call center, customer service/sales experience
  • Proficiency with technology/software applications
  • Excellent verbal and written communications skills

Responsibilities

  • Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
  • Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
  • Ability to multi-task and prioritize tasks effectively and efficiently
  • Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls

Key facts

Hard skills

Call Admission Control (VoIP Protocols) Outbound Calls Lead Generation Sales Development

Other skills

  • Customer Service
  • Technical Acumen
  • Microsoft Excel
  • Communication
  • Active Listening
  • Presentations
  • Time Management
  • Multitasking

About the company

Alpaca Audiology logo

Alpaca Audiology

Medical Practices & Clinics

At Alpaca Audiology, we’re uniting top-tier talent with relentless innovation to create a best-in-class network of hearing health brands and community-based clinics. We are on a mission to transform outcomes for patients nationwide.With 13 regional brands, and over 200 independent hearing clinics across the country — we’re constantly expanding and innovating to effectively measure and treat hearing loss in the best possible way. We are not owned by or affiliated with any manufacturer. As a result, we’re forever able to operate in the best interest of our practices and audiologists — offering the greatest variety of hearing aids to our patients. We’re always looking to add clinic groups, both large and small, to the Alpaca Audiology family. We offer the best value for your business while maintaining the goodwill you have established with your patients and community. The Alpaca Professional Network arms independent, licensed hearing providers with pricing and tools that provide flexibility to adapt and thrive in a modern market. The size of our buying group membership gives hearing professionals access to best-in-industry pricing and promotions from leading manufacturers. And there are never any hidden fees, markups, minimums or commitments.Audiology is a rapidly changing industry — and we’re proud to provide our clinics and professionals with the support and ongoing investment needed to evolve and thrive.

Company details

Company typeSME
IndustryMedical Practices & Clinics
Company size201 - 500

Links

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Job description

Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.

Remote Position may be available with experience and background in field.

Responsibilities

  • Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
  • Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
  • Ability to multi-task and prioritize tasks effectively and efficiently
  • Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
  • Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
  • Ability to support to all levels of management in all areas

Requirements

  • HS Diploma or higher.
  • Call center, customer service/sales experience.
  • Proficiency with technology/software applications.
  • Must be proficient in Excel.
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Track record of over-achieving quota
  • Strong phone presence and experience making over 100 of calls per day
  • Experience working with a CRM and multiple systems
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-Sufficient and passionate about success

 

 

 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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