Ordering Specialist I - Texas Call Center Agent Home-based

Our Ordering Specialists are responsible for speaking with Guests to receive their takeout or delivery orders and place those orders through our software. You get to deliver excellent service to our Guests while handling phone calls for well-known and well-established restaurant brands such as, Applebee’s, California Pizza Kitchen, Habit Burger, and Chipotle Mexican Grill.

We are a diverse organization, and we welcome people of all ages and backgrounds who have the willingness to learn and to deliver on our high standards of top-level customer service.

Responsibilities

• Accurately enter and manage guest takeout or delivery orders in the ordering platform while providing exceptional customer satisfaction.
• Utilize effective communication skills to ensure a positive guest experience.
• Maintain a high level of professionalism and phone etiquette in all interactions.
• Meet or exceed sales and efficiency metrics.

These are some of the perks of working at Synq3:

• Total compensation that is competitive and rewarding.
• $12.15 + bonus potential of $150/month (part-time) or $300 (full-time)
• Increase your hourly rate every time you take on additional concept responsibilities
• Accelerated promotion to full time based on consistent performance and scorecard metrics being met (you have full visibility to your scorecard, by the way)
• Remote work from home 
• Work out of the comfort of your own home while feeling connected to your supervisor and your team.
• Select a designated 6 -7-hour window within which you can be scheduled work. We need people between 12:00 pm to 12am CST
• Benefits – Synq3 employees deserve nothing but the best!  All employees are eligible for:
• Paid Time Off
• Cost-effective Vision and Dental coverage
• Full-time employees have access to medical insurance, life insurance, flex spending accounts, short- and long-term disability. Elected benefits become active the 1^st of the month following 60 days of employment

Requirements:

• Must have hardwired internet service connected directly from modem to computer via ethernet cable with 25+ mbps of download speed and 2+ mbps of upload speed.  You will need to provide an Internet speed test as well as verification of Internet service
• SYNQ does NOT provide equipment.
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  Minimum specifications required for personal computers:

  Processor: Intel Core i5 or higher

    

  
  Memory: 8 GB RAM

   

   

  Supported operating system, IE: Windows 11, Mac OS 14 or later 

  
  Browser: Google Chrome

  Note: tablets and cell phones are not compatible and cannot be used.

• You MUST have a smart device that can download an APP for multi-factor authorizations (MFA) for various log-ins for security purposes.
• Provide your own noise-canceling headset. The headset must have a USB plug-in; wireless and Bluetooth are not compatible
• Navigate a computer, accurately enter information, learn menus, and deliver on product knowledge
• Communicate clearly over the phone
• Extend excellent customer service in a friendly and polite manner
• Handle multiple computer platforms and functions while maintaining a conversation with the guest
• ***Please note that hours will include weekends and holidays

SYNQ3 is an equal opportunity employer. We value diversity at our company