It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Senior Director – Delivery is a strategic leadership role responsible for overseeing end-to-end execution of client projects, ensuring high-quality delivery, and driving customer success. This role combines strong program/project management expertise with leadership in resource planning, recruitment, presales support, and innovation initiatives including AI-driven solutions.
Key Responsibilities
Delivery Leadership
- Own and drive the successful execution of complex, large-scale programs and projects across multiple clients.
- Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards.
- Establish and enforce delivery governance, methodologies, and best practices.
- Proactively manage risks, dependencies, and escalations to ensure smooth delivery.
- Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction.
Program & Project Management
- Provide hands-on leadership and oversight for delivery teams.
- Monitor project health through KPIs, dashboards, and performance reviews.
- Ensure alignment of project outcomes with business objectives and client expectations.
- Champion agile, hybrid, or traditional delivery methodologies as appropriate.
Client Engagement & Stakeholder Management
- Act as a senior point of contact for clients, building strong relationships and trust.
- Participate in executive-level discussions, status reviews, and steering committees.
- Ensure high levels of customer satisfaction and identify opportunities for account growth.
Presales & Business Development Support
- Collaborate with sales and account teams in presales activities, including:
- Solution design and delivery approach definition
- Effort estimation and resourcing models
- Proposal development and client presentations
- Provide thought leadership and domain expertise to help win new business.
AI & Innovation Initiatives
- Support and contribute to AI-related projects, including automation and data-driven solutions.
- Identify opportunities where AI can enhance delivery efficiency or client outcomes.
- Collaborate with cross-functional teams to pilot and implement innovative solutions.
Qualifications & Experience
- 15+ years of experience in project/program management and delivery leadership.
- Proven track record of successfully delivering large and complex programs.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid).
- Experience supporting presales and business development activities.
- Demonstrated ability to lead global, cross-functional teams.
- Exposure to AI/ML, automation, or digital transformation initiatives is a strong plus.
- Excellent communication, leadership, and stakeholder management skills.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job.
Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification.
ERPA is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on successfully passing the pre-employment drug screen and background investigation which may include reference checks, criminal background investigation, and when applicable licensing verification.
Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Notice: We use E-Verify to confirm the identity and employment eligibility of all new hires.
