Key Facts

Remote From:

Texas (USA)

Category: Administrative Director

Full time

English

Hard Skills

Sales Management Online Communication

Other Skills

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Microsoft Office
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Customer Service
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Time Management
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Organizational Skills
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Non-Verbal Communication
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Problem Solving
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Logical Reasoning
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Analytical Skills

Roles & Responsibilities

High school diploma, GED, or equivalent experience
Prior management of business operations in a multi-unit environment
Proficient in Microsoft Office programs
Excellent time management, organizational skills, written and verbal communication, problem solving, reasoning, and analytical skills

Requirements:

Ensure excellent service and high levels of customer satisfaction within the district
Maintain accountability for sales, profitability, and debt management for the district
Execute marketing strategies aligned with region and/or Company strategies
Monitor store performance progress against established goals

CNG Holdings, Inc.

Financial Services

About CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers. Our mission is to help and educate our customers while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve. Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families. CNG Holdings Inc. core values ultimately define how we treat our customers and each other. We are: • Inclusive: We are committed to creating environments that make all people feel welcomed, supported and valued; giving people the respect that is due them; being human and recognizing the humanity in others. • Accountable: We do what we say we’re going to do. We take ownership for the quality of our individual work but also take pride in what we deliver as a team. We operate with honesty and integrity. • Transparent: Share information. Share mistakes. Share victories. Trust is built through transparency. • Focused: Work with a sense of urgency on the critical few. Everyone is responsible to own their focus area, so we deliver on the collective results through flowless execution. We’re empowered to make decisions which benefit the health of the company. We demonstrate our commitment to being customer-centric by placing our customer at the center of all our communications, not ourselves.

Company type: Large

Industry: Financial Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Description:

General Function / Summary:

The District Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within their assigned district. This role is also responsible for building a high performing team, through the recruitment, selection, onboarding, development, and retention of store associates within their assigned district. 

Essential Duties:

Ensure excellent service and high levels of customer satisfaction within the district.
Maintain accountability for sales, profitability, and debt management for the district.
Execute marketing strategies aligned with region and/or Company strategies.
Monitor store performance progress against established goals.
Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
Lead implementation of new products and services.
Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed.
Oversight and facilitation of compliance training, monitoring and remediation.
Engage with corporate business partners.
Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met.
Other duties as assigned.

Minimum Education and Experience Required:

High school diploma, GED, or equivalent experience
Prior management of business operations in a multi-unit environment
Proficient in Microsoft Office programs
Excellent time management, organizational skills, written and verbal communication, problem solving, reasoning, and analytical skills
Must have own personal reliable transportation in compliance with published policy and procedure; must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company 
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Travel:

Must be able to travel to all stores within the assigned district and to other districts within the region
May be asked to travel to other locations
Up to 50% travel with overnights expected