Why Join Us:
Location: Remote (with weekly travel to Milton Keynes)
Salary: Up to £58,000 depending on experience
Benefits: Bonus, Pension, Holidays, plus many more
Are you a commercially astute professional with a passion for performance, risk control, and value protection? We’re looking for a Commercial Performance & Risk Lead to take ownership of commercial integrity and performance across a key strategic account.
This is a high-impact role where you’ll ensure services are delivered, measured, and paid at the right value — protecting margin, mitigating risk, and driving continuous improvement across the full supply chain lifecycle.
The Role
As Commercial Performance & Risk Lead, you’ll be accountable for end-to-end commercial control across the Santander account. From KPI performance and service credit exposure to supplier lifecycle management and billing accuracy, you’ll ensure everything aligns with contractual terms, performance outcomes, and financial expectations.
You’ll act as a key interface between Operations, Finance, Procurement, and the client—bringing together data, delivery, and commercial insight to eliminate risk and protect value.
About the Job:
Key Responsibilities
KPI Performance & Client Positioning
- Own and lead the commercial interpretation of KPIs across all service lines
- Drive performance improvement, mitigating and defending KPI exposure
- Ensure KPI positions are evidence-based, contractually robust, and aligned with CAFM data
- Proactively prevent KPI failures through intervention and insight
Service Credit & Risk Management
- Take ownership of service credit exposure and mitigation
- Ensure credits are accurate, contractually aligned, and fairly attributed
- Lead client negotiations and challenges relating to service credits
Supply Chain Lifecycle Control
- Oversee the full lifecycle: procurement → delivery → performance → billing → payment
- Ensure alignment with procurement strategy, contractual terms, and operational delivery
- Act as account lead for supplier onboarding and PSL management
- Manage escalations, supplier issues, and performance-related risks
Invoice & Value Assurance
- Ensure all purchase orders reflect correct scope, pricing, and outcomes
- Validate alignment between CAFM data, supplier activity, and billing
- Work closely with Finance to protect margin and ensure revenue recovery
Commercial Continuity & Renewals
- Lead supplier contract renewals, rate reviews, and pricing adjustments
- Ensure commercial terms remain competitive, consistent, and value-driven
- Support procurement strategies including retenders and supplier selection
Supply Chain Performance Management
- Maintain control across all supplier tiers (strategic to transactional)
- Drive KPI performance, pricing compliance, and commercial accountability
Risk & Value Protection
- Maintain visibility of KPI volatility, supplier risks, and financial leakage
- Act as escalation point for billing issues, non-compliance, and performance concerns
- Protect revenue integrity, margins, and contractual compliance at all times
To be successful you will have::
About You
You’ll be a confident, commercially focused professional who thrives on control, detail, and accountability.
Knowledge & Experience
- Strong understanding of Integrated Facilities Management (IFM)
- Proven experience with KPI/SLA frameworks and service credit regimes
- Solid knowledge of supply chain commercial lifecycle and invoice validation
- Awareness of CAFM/CMMS systems and data alignment
Skills
- Strong commercial acumen with the ability to identify and eliminate value leakage
- Advanced analytical capability with a detail-oriented approach
- Experience managing multi-tier supply chains
- Confident in client-facing negotiations and challenging conversations
Core Competencies
- Ownership mindset – accountable for outcomes, not activity
- Attention to detail – ensures accuracy across data, pricing, and processes
- Commercial confidence – able to challenge and influence at all levels
- Resilience – thrives in a fast-paced, high-pressure environment
- Continuous improvement – always looking to enhance performance and reduce risk
Why Join Us?
You’ll play a critical role in driving commercial excellence across a flagship account—bringing together performance, finance, and supply chain into one cohesive, controlled lifecycle.
If you’re motivated by protecting value, improving performance, and making a tangible commercial impact, we’d love to hear from you.
