Key Facts

Remote From:

Greece , Sweden

Category: Customer Support

Full time

Greek, Swedish, English

Hard Skills

Linguistics

Other Skills

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Customer Service
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Social Skills
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Problem Solving
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Detail Oriented
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Communication
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Multitasking
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Physical Flexibility

Roles & Responsibilities

Fluency in Swedish and English, both written and spoken.
Experience in customer service, particularly in the travel or hospitality sector.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Proficient in CRM systems and standard office applications.

Requirements:

Provide top-notch customer support to Swedish-speaking clients regarding their travel inquiries via phone, email, and chat.
Assist customers with bookings, itinerary questions, and service details.
Effectively resolve complaints and issues to ensure a smooth travel experience for customers.
Collaborate with travel partners and internal teams to address customer needs efficiently.

Job description

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with dynamic career opportunities. We are currently seeking a Swedish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and excel at providing exceptional customer service to Swedish-speaking clients.

Responsibilities

Provide top-notch customer support to Swedish-speaking clients regarding their travel inquiries via phone, email, and chat.
Assist customers with bookings, itinerary questions, and service details.
Effectively resolve complaints and issues to ensure a smooth travel experience for customers.
Maintain accurate records of customer interactions and ensure the timely follow-up on outstanding inquiries.
Collaborate with travel partners and internal teams to address customer needs efficiently.
Educate clients about travel options, policies, and safety measures.
Gather and analyze customer feedback to contribute to service improvements.

Requirements

Fluency in Swedish and English, both written and spoken.
Experience in customer service, particularly in the travel or hospitality sector.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Proficient in CRM systems and standard office applications.
Detail-oriented and able to manage multiple tasks in a fast-paced environment.
Strong problem-solving skills and the ability to work independently.
Flexibility to work varied hours, including weekends and holidays if necessary.

Benefits