Customer Support Engineer (UA/ENG) shift 2/2; 23-07

ABOUT US:

ENESTECH Software, a part of TECHIIA Holding, is a dedicated developer of SENET — SaaS platform for automation of esports venues, gaming lounges, and cybercafes.

SENET was created in Kyiv, to help a small chain of gaming cafes to operate dozens of gaming computers and to provide better customer experience for gamers. Now, ENESETCH Software is an international company with a global presence and users in over 60 countries.

ENESTECH engages a full in-house team for development, support, sales, and marketing of SENET. It's an international crew that speaks 7 languages and knows everything about computer games.

Our company cherishes its Ukrainian origin and does not sell SENET to gaming cafes in Russia and Belarus. We also take active part in volunteering and support the Ukrainian Army in its fighting against Russian invasion.

We are engaging more and more clients, so we need to strengthen our Customer Experience team with Customer Support Engineers. We work with clients from all over the world (Ukraine, Europe, Latin America, USA, Kazakhstan) and communicate with customers in different languages. To be successful in this role, you should be interested in resolving customer queries. And we will help you with integration in our team and work process.

Likewise, we have several positions with different time shifts: 23:00-07:00, 15:00-23:00. We consider candidates that are open to work fully remote, although if you are in Kyiv you can come to the office as per your desire.

NEW BUDDY RESPONSIBILITIES:

• primary installation of the software and its components for new customers (remote);
• provide primary onboarding of the system for new customers;
• provide accurate, valid and complete information to the customer about the product by using the technical methods/tools;
• solve technical issues, that arise during the installation and usage of the system;
• provide appropriate solutions and alternatives on customers' doubts.

NEW BUDDY REQUIREMENTS (hard+soft skills):

• languages:
• Ukrainian - native
• English - Advanced +
• good communicational and explaining skills;
• customer orientation;
• desire to learn, ask, and develop;
• ability to analyze and process information;
• knowledge of Windows functionality and principles of computer hardware will be a plus.

WE OFFER:

• adequate and horizontal corporate culture;
• freedom to make your own decisions and take your ideas into work;
• remote work;
• easy and complete onboarding from colleagues;
• medical insurance after the trial period;
• work shifts: 2/2;
• you can choose one of these time shifts: 23:00-07:00; 15:00-23:00 by Kyiv time;
• paid sick leave for 12 days and 13 days of vacation
• also, we have an office in Kyiv, 15-min walk from Osokorky metro station. You’ll enjoy snacks in the kitchen.

Join us to assist in the global esports revolution and turn quiet internet cafes into modern gaming lounges.