Role overview

Qualifications

Native proficiency in Slovenian
Advanced (B2) level in English (oral and written)
Excellent communication and presentation skills
Strong problem-solving abilities and experience managing customer expectations

Responsibilities

Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls)
Assist customers with troubleshooting, ordering, and product usage queries
Provide accurate and timely after-call notes in English using CRM systems
Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention

Key facts

Remote from: Slovenia
Full time
Customer Service / Support Representative
English

Hard skills

Upselling

Other skills

Troubleshooting (Problem Solving)
Communication
Problem Solving
Teamwork
Adaptability

About the company

Speakit

Human Resources, Staffing & Recruiting

Speakit is a recruitment and staffing agency with users, clients & team members from all over Europe and we’re here to help reach your dream job. We believe that every new cooperation is another flash of eureka! To understand the new, we want to grow old with you; to discover the far untouched places, we are willing to stay close to you; we dream of speaking it, learning it and looking for it together! We all are what we look for, We’re looking for you.

Company details

Company typeStartup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.

Work from Home in Slovenia with occasional visits to the office in Ljubljana
Onsite at the Project’s premises in Ljubljana

Responsibilities

Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
Assist customers with troubleshooting, ordering, and product usage queries.
Provide accurate and timely after-call notes in English using CRM systems.
Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
Address and resolve customer concerns with speed and professionalism.
Leverage data insights to proactively engage customers, improving outcomes and success rates.
Collaborate with internal teams to advocate for the customer and enhance service quality.

Requirements

Native proficiency in Slovenian
Advanced (B2) level in English (oral and written)
Excellent communication and presentation skills
Strong problem-solving abilities and experience managing customer expectations
Experience in de-escalating scenarios and ensuring positive outcomes
Team-oriented with a proactive attitude

Benefits

What you'll gain:

Work from home
Competitive salary package
Monthly performance bonuses
Comprehensive training by certified instructors
Multicultural work environment

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