Overview:
As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.
We’re seeking a **Senior Manager, Clinical Services** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. This is a Remote role that will travel throughout the state of GA supporting the Field Nurses and Schedulers. We offer weekly pay between $ 95,000-105,000 annually.
Our Benefits:
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Paid time off and holidays
- Employee assistance programs and wellness initiatives
- Flexible options to support a balanced life
Responsibilities:
What You'll Do:
- Provides oversight of clinical services and fiscal responsibility with a focus on population health, care coordination, quality care delivery to all clients.
- Maintains compliance with applicable federal, state, accrediting bodies, local rules and regulations and if an Administrator, will be present at all accredited on-site surveys.
- Directs and monitors organizational Quality Assessment and Performance Improvement (QAPI) activities with the support of the Quality & Compliance Lead.
- Plans and directs operations to ensure the provision of adequate staff and appropriate care and services; works closely with Recruiting and HR Departments to acquire qualified staff, perform analysis of hiring and turnover trends, and ensure hiring/on-boarding policies and procedures meet all requirements and provide for a positive experience for all new employees.
- Ensures that all changes in policies and procedure are shared with those required from the Governing Body to all those involved in the provision of services.
- Analyzes clinical data to track and measure KPIs related to population health and quality of care.
- Partners with IT, Market and Area Leader, Branch Managers, and branch teams on data and analytics that drive quality and fiscally responsibility.
- Works closely with the Market Clinical Leader and Area Leader to determine future in- depth and complex strategies that will jointly improve client/patient care while appropriately reduce overall cost of care delivery where possible.
- Leads high-level discussions focused on Care Management initiatives and programs that will benefit patient outcomes and identify opportunities to create value through strategic intervention.
- Collaborates with Market Clinical Leader, Area Leader, and Field Support Center to Identify opportunities for enhanced training and education to drive positive clinical outcomes.
- Acts as change agent to drive adoption of integrated care models.
- Liaison to Quality & Compliance Lead; organizes and directs the Agency’s ongoing liaison among the Governing Body and staff.
- Partners with the Area Leader on managing Agency budget; supports the Revenue Cycle Management Department on billing procedures and accuracy.
- This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
Qualifications:
What You'll Do:
- Excellent verbal and written communication skills.
- Demonstrated ability to build rapport, collaborate and develop effective working relationships with all levels of staff.
- Strong aptitude for understanding both client and business needs and creating programs to meet those business objectives.
- Ability to deal with ambiguity and work within a rapidly changing environment.
- Strong attention to detail; advance computer skills, specifically MS Excel.
- Effective problem solving.
- Ability to analyze and interpret complex data and prepare comprehensive reports.
- Proficient with Microsoft Office Suite, especially Excel.
Education and Experience:
- Bachelor’s degree in Nursing, Healthcare Administration or Public Health, preferred; RN required.
- Five (5) years’ experience in health services administration in home health care or a related health care program/program management.
- Demonstrated ability in or application of strong organizational/communication skills.
- Ability to enlist the cooperation of many people in achieving organizational goals and objectives.
- Knowledge STARS quality measures, Quality Assessment and Performance Improvement program, Medicare, and Medicaid Guidelines for skilled and non-skilled care delivery, preferred.
- Experience in quality measures and related staff development and training to support desired outcomes of care delivery.
Management Authority:
- Makes staff decisions – hiring, firing
- Conducts performance reviews
- Creates and directs strategic goals
- Trains other associates
- Directs work of other associates
- Direct workflows for entire team
Physical Requirements:
- Sedentary – ability to remain in a stationary position for extended periods of time.
Travel Requirements:
- Monthly or quarterly travel required
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Pay Range:
USD $105,000.00 - USD $105,000.00 /Yr.
