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Inbound, Claims Call Center Representative (100% remote)

PerunHR

Role overview

Qualifications

  • High School Diploma or Equivalent
  • +6 months Customer Service experience
  • Data entry experience
  • 6 months call center experience

Responsibilities

  • Process clients’ first notice of loss claim reports received through phone and non-phone reporting options in a timely and accurate manner.
  • Resolve complex claims inquiries and problems, involving others when necessary.
  • Liaise with internal and external clients to exchange information and resolve queries efficiently.
  • Provide feedback and recommendations to improve the quality of customer care.

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Microsoft Office
  • Detail Oriented
  • Professionalism
  • Reading Comprehension

About the company

PerunHR logo

PerunHR

  • Staffing & Recruiting
  • Small startup
  • 2–10
PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.
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Job description

Your Day to Day Responsibilities:

  • Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
  • Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
  • Provide feedback and recommendations to the team in order to improve the quality of customer care.
  • Follow procedures to ensure adherence to the company’s risk and compliance policies.

Basic Qualifications:

  • High School Diploma or Equivalent
  • +6 months Customer Service experience
  • Data entry experience

Work from home office requirements:

  • Designated workspace free from noise and other distractions
  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

  • 6 months call center experience
  • Strong data entry skills and the ability to type 32 WPM or more
  • Demonstrated proficiency in Windows based operating systems and Microsoft office
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Strong comprehension skills, professional demeanor
  • Solid oral & written communication skills
  • Demonstrated strong attention to detail and solid problem-solving skills
  • Bilingual, Spanish to English
  • Insurance knowledge preferred

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