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Call Center - Currently Remote - Located in Brentwood, TN

PerunHR

Role overview

Qualifications

  • Basic computer skills with experience in Microsoft Word, Microsoft Excel
  • Strong communication (verbal, listening, and written) and interpersonal skills
  • Must have ability to handle conflict positively
  • Experience in call logging systems is preferred

Responsibilities

  • Professionally represents Companies Mission and Values and the Brand during each customer engagement
  • Answers inbound calls in a Call Center environment
  • Resolves and documents all customer contacts, inquiries, and concerns in the system
  • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed

Key facts

Hard skills

Call Recording Conflict Resolution

Other skills

  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Communication
  • Social Skills
  • Problem Solving
  • Multitasking
  • Critical Thinking

About the company

PerunHR logo

PerunHR

Staffing & Recruiting

PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.

Company details

Company typeSmall startup
IndustryStaffing & Recruiting
Company size2 - 10

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Job description

Responsibilities

  • Professionally represents Companies Mission and Values and the Brand during each customer engagement.
  • Answers inbound calls in a Call Center environment
  • Resolves and documents all customer contacts, inquiries, and concerns in the system.
  • Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
  • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
  • Provides product information and project information, which could include recommending products to purchase and/or their effective use.
  • May perform other duties as assigned *

Qualifications

  • Basic computer skills with experience in Microsoft Word, Microsoft Excel
  • Strong communication (verbal, listening, and written) and interpersonal skills
  • Must have ability to handle conflict positively
  • Strong sense of urgency
  • Must demonstrate strong problem solving, multi-tasking and critical thinking skills
  • Experience in call logging systems is preferred
  • Customer service-focused call center experience is helpful


Overview

Hybrid Role: This is not a fully remote position | Training will be in-person

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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