Manager

Responsibilities

• Manage and supervise the service model, auditorium ticket sales, and guest experience.
• Ensures facilities are clean, safe and in proper working order by adhering to company cleaning policy.
• Perform daily opening, mid and closing operation duties.
• Interview, hire onboard and train for all hourly staff members.
  
• Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.
• Provide daily communication on individual performance and training opportunities.
• Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.
• Safety and security ambassador for all managers and team members.
• Oversee theater maintenance: visual and audio quality, comfort, and function of recliners sears to maximize the guest experience.
• Assists with assigning work tasks and activities, prepare weekly schedules through hot schedules, and ensures all shifts are covered.
• Foster professional working relationships with direct reports,peers, direct supervisor, Human Resources, and support center.
• Conduits daily pre-shift Take one meeting and delivers team sales goals, current promotions, and in-store contests.
• Assist General Manager and Assistant General Manager with various Tasks, reports, scheduling, and analytics.
• Assist as necessary with the preparation and follow-through of private events.
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience.
• Communicate regularly with the Assistant general Manager , General Manager and Human Resources regarding employee issues and complaints.
• Assist with film ingestion, maintenance, transferring, building of playlist in the LMS and resolving and system issues.
• Attend and participate in meetings and training
  
• Assist when needed in the in seat dining and auditorium slaes management process running f&B, handling expo roles , managing and creating team for ISD.
• Review profit and loss to COGS, labor and operational expenses.
  
• ensure maximization of sales by auditing transactions and setting dail. and weekly goals via KPL boards and tkae one meeting.
• review server reports to assess tip percentage, missing sales and ordering accuracy.

Qualification:

• High School Diploma or equivalent required Bachelor's degree in Business Management, Hospitality or Related Field preferred
• 1+ years of bar and restaurant management required
  
• 2+ year of supervisory experience required
  
• Restaurant knowledge, Including inventory control and operations
• Food ServSafe and Alcohol certification preferred
  
• standing, walking lifting , twisting, bending , and traversing stairs on a frequent basis
• availability to work during holidays, nights, and weekends
  
• ability to understand financial reports, analysis, and forecast.

Skills

• Proven leadership and motivational skills
• Displays a professional appearance and is a positive role model within the restaurant and Support office
• Strong written and verbal communication skills
• Strong decision-making skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports , vendors