Wellbeing Operation Manager

Job Description:

The Wellbeing Operation Manager is essential in ensuring that the Regional Wellbeing Manager's vision is realized through effective support, coordination, and operational excellence, ultimately enhancing the overall wellbeing services delivered to GI Employees.

Roles and Responsibilities:

• Coordination and Communication

  • Acts as a liaison between the client, outsourced vendor and operation teams to ensure clear communication.

  • Support Wellbeing Program Updates with stakeholders

  • Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery between stakeholders

• Operational Support

  • Ensures that the Service Delivery teams have the necessary resources and tools to implement wellbeing programs effectively.

  • Identifies inefficiencies in operations and recommends improvements to enhance service delivery.

  • Tracks and analyzes data related to wellbeing programs and initiatives to assess their effectiveness.

  • Prepares reports for the Operation Team to inform decision-making and strategy development.

• Program Implementation

  • Be the point of contact for urgent and crisis situations

  • Able to present statistical analysis reports and research

  • Assists in the rollout of new wellbeing initiatives and ensures they align with regional goals.

  • Establishes feedback channels for Service Delivery teams to share insights and suggestions for program enhancements.

  • Assess employee needs and develop localised intervention plans.

Qualification

• Minimum of Bsc in Psychology, Public Health, Social Worker

• Experience in BPO or Management and Reporting.

• 2+ years of experience in operations management, preferably in wellbeing or health-related fields.

• Strong analytical skills with experience in data reporting and analysis.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting software.

• Familiarity with wellbeing programs and employee assistance initiatives is a plus

Skills:

• Strong organizational and multitasking abilities.

• Ability to work collaboratively in a team environment.

• Problem-solving mindset with a focus on continuous improvement.

• Passion for promoting health and wellbeing in the workplace.

Reporting Line:

• Regional Wellbeing Managers for regular updates on the program Implementation

• Senior Operational Managers for results of wellbeing service delivery

• Point of contact for clients visits across regionals

Working Hours & Arrangement

• Office hours: 9:00 AM 6:00 PM.
• Flexible option for Work From Home.
• Candidate should be open to business travel when required. 
• Open for candidates in Vietnam and Indonesia only.