Operations Manager

This is a remote position.

• Hire the right agents, and un-hire when performance doesn’t meet the bar.
  
• Manage day-to-day operations and maximize team efficiency.
  
• Oversee and develop a team of online agents.
  
• Conduct training, coaching, and evaluations.
  
• Handle escalations and daily issues—internally and externally.
  
• Promote high performers, demote or exit low performers.
  
• Collaborate with other departments to improve systems and processes.
  
• Use data and dashboards to make decisions, spot gaps, and drive improvements.
  

• 3+ years of experience as an Operations Manager or in a similar role.
  
• Hands-on experience managing online or remote agent teams.
  
• Track record of hiring, training, promoting, and letting go of agents.
  
• Strong data mindset—you know how to read numbers and act on them.
  
• Solid grasp of tech tools, CRMs, dashboards, and automations.
  
• High-level communication skills and ownership mindset.
  
• Fluent in English—written and spoken.
  

• Work with talented people across nationalities in a fast-paced, no-nonsense environment.
  
• Be part of a company that rewards outcomes, not time.
  
• Rapid growth for those who perform.