3+ years of experience as an Operations Manager or in a similar role
Hands-on experience managing online or remote agent teams
Track record of hiring, training, promoting, and letting go of agents
Strong data mindset—you know how to read numbers and act on them
Requirements:
Hire the right agents, and un-hire when performance doesn’t meet the bar
Manage day-to-day operations and maximize team efficiency
Oversee and develop a team of online agents
Conduct training, coaching, and evaluations
Job description
This is a remote position.
We are hiring an Operations Manager with a strong data mindset and experience managing online teams. Someone who knows how to hire, train, promote, and let go of agents—and isn't afraid to use tech and numbers to run a tight operation.
What you’ll do:
Hire the right agents, and un-hire when performance doesn’t meet the bar.
Manage day-to-day operations and maximize team efficiency.
Oversee and develop a team of online agents.
Conduct training, coaching, and evaluations.
Handle escalations and daily issues—internally and externally.
Promote high performers, demote or exit low performers.
Collaborate with other departments to improve systems and processes.
Use data and dashboards to make decisions, spot gaps, and drive improvements.
What you’ll bring along:
3+ years of experience as an Operations Manager or in a similar role.
Hands-on experience managing online or remote agent teams.
Track record of hiring, training, promoting, and letting go of agents.
Strong data mindset—you know how to read numbers and act on them.
Solid grasp of tech tools, CRMs, dashboards, and automations.
High-level communication skills and ownership mindset.
Fluent in English—written and spoken.
What you’ll gain:
Work with talented people across nationalities in a fast-paced, no-nonsense environment.
Be part of a company that rewards outcomes, not time.
