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XTN-A21E952 | CALL CENTER TECHNICIAN

KMC Solutions

Key Facts

Remote From: 
Philippines
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Teamwork

Roles & Responsibilities

  • Bachelor’s degree in IT, Computer Science, or related field
  • At least 2 years of remote IT support/service desk experience
  • Ability to work independently in a fully remote role (aligned to PST)
  • Knows how to work in a team environment

Requirements:

  • Provide remote troubleshooting for hardware, software, network, POS, and MNSP issues
  • Coordinate with technicians and vendors to ensure timely resolution
  • Act as the first point of contact for IT support across HS Energy Group
  • Provide technical assistance for hardware, software, and network issues

Job description

The Call Center Technician serves as the first point of contact for IT support, providing remote troubleshooting for hardware, software, network, POS, and MNSP issues, while coordinating with technicians and vendors to ensure timely resolution.

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

 

  • The Call Center Technician acts as the first point of contact for IT support across H&S Energy Group.
  • Operating remotely, the role provides troubleshooting and technical assistance for hardware, software, and network issues—including POS systems and MNSP-related disruptions—while coordinating with field technicians and vendors to ensure timely resolutions.
  • Bachelor’s degree in IT, Computer Science, or related field
  • At least 2 years of remote IT support/service desk experience.
  • Ability to work independently in a fully remote role (aligned to PST)
  • Knows how to work in a team environment
  • Familiarity with ITIL service delivery and escalation workflows.
  • Preferred: knowledge of POS, MNSP, and fuel management systems.
  • Skills in MDM and RMM tools.
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