Role overview

Qualifications

Freshers are welcome
Excellent spoken English with a clear and professional accent
Strong communication and interpersonal skills
Basic computer literacy and familiarity with call-handling or booking systems

Responsibilities

Answer and manage inbound client calls in a professional and timely manner
Act as the first point of contact for Australian customers, ensuring a friendly and confident service experience
Accurately record and update client information and bookings in the system
Coordinate closely with the Australian operations team to support daily business activities

Key facts

Remote from: Sri Lanka
Full time
Senior (5-10 years)
Customer Support Associate
English

Hard skills

Microsoft Bookings

Other skills

Customer Service
Communication
Social Skills
Reliability
Computer Literacy

About the company

Mind Plus

Mental Health Care

"Mind Plus: Your Total HR Solutions and Business Consultancy Partner. We specialize in optimizing your workforce and enhancing organizational performance through tailored HR strategies and expert consultancy services. With a focus on innovation and efficiency, we empower businesses to thrive in today's dynamic market. Let's collaborate and unlock your company's full potential."

Company details

Company typeStartup

IndustryMental Health Care

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

About the Company

Our client is a fast-growing Australian mobile car detailing service that is expanding its back-office operations in Sri Lanka. Known for delivering exceptional customer service, the company supports a strong Australian client base and offers a professional, supportive, and internationally focused work environment.

About the Role

Serve as the first point of contact for Australian clients, delivering a high-quality customer experience while supporting daily operations during Australian business hours.

Key Responsibilities

Answer and manage inbound client calls in a professional and timely manner
Act as the first point of contact for Australian customers, ensuring a friendly and confident service experience
Accurately record and update client information and bookings in the system
Coordinate closely with the Australian operations team to support daily business activities

Requirements

Freshers are welcome (prior customer service, reception, or call centre experience is an advantage)
Excellent spoken English with a clear and professional accent
Strong communication and interpersonal skills
Ability to work independently and reliably during early-morning shifts
Basic computer literacy and familiarity with call-handling or booking systems

Work Schedule

3:00 AM – 12:00 PM (Monday to Friday)
Shift aligned with Australian business hours
After-hours allowance and transport allowance provided

If you are interested, please send your CV to jobs@mindplus.global or apply below.

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