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Customer Support with Turkish - Remote work in Lisbon

Role overview

Qualifications

  • Fluency in Turkish (must be C2)
  • Communicative level of English language (B2)
  • Portuguese residency (work permit) for Portugal
  • Ability to communicate clearly and effectively

Responsibilities

  • Supporting Turkish speaking content creators by multiple communication channels (phone or email)
  • Provide support to content creators both in Turkish and English
  • Provide pre and post-sales support for all self-service products
  • Identify trends and solve problems facing multiple SMB clients

Key facts

Hard skills

Other skills

  • Communication

About the company

Talentrail logo

Talentrail

Computer Software / SaaS

Talentrail.de is a SaaS solution that aims to discover your individual strengths in order to develop the right career path together. With our marketplace for jobs, we offer you a platform to take charge of your professional career and to find the right companies, colleges and universities. Our focus is on students, providing them with the tools and resources to develop their talents and prepare them for a successful future. Since we are currently in the beta phase and want to continuously develop our MVP, we look forward to any feedback. On our Discord server you can not only exchange information about jobs and careers, but also share your experiences and support each other. We are creating a community here that can grow and learn together.https://discord.gg/h5T68UmRs9

Company details

Company typeStartup
IndustryComputer Software / SaaS
Company size2 - 10

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Job description

**RESIDENCE PERMIT REQUIRED**
What you will be doing:

  • Supporting Turkish speaking content creators by multiple communication channels (phone or email)
  • Provide support to content creators both in Turkish and English;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to improve clients experience;
  • Identify trends and solve problems facing multiple SMB clients.


Requirements:

  • Fluency in Turkish (must be C2)
  • Communicative level of English language (B2)
  • Portuguese residency (work permit) for Portugal
  • Ability to communicate clearly and effectively
  • We do NOT require previous experience


What we offer:

  • Base salary: 1411,05 gross
  • RELOCATION package for candidates from abroad
  • Work remote in Lisbon area
  • Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
  • Private health insurance after contract signature (additionally to the standard insurance).


FOR INTERNATIONAL CANDIDATES:

  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration;
  • Yearly complementary two-way flight ticket back to your home country (within the EU);
  • Accommodation in one of our companys shared apartments;
  • Free Portuguese lessons, sports activities, cooking lessons and much more!!


Note: We require EU citizenship or full rights to work in Portugal

When you apply for this vacancy, you are giving your GDPR consent to Talentrail. We might share your CV details directly with our client for the purpose of recruitment.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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