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E-Commerce Advisor with Dutch - Remote work in Bulgaria

Talentrail

Role overview

Qualifications

  • Proficient (verbal and written) in Dutch and English
  • Higher education degree (High-school or University)
  • Excellent computer literacy
  • Previous experience in a customer service environment, preferably telephone based

Responsibilities

  • Communicating with customers by telephone, email and online to provide outstanding service
  • Discussing new products and managing multiple tasks to promptly resolve customer queries
  • Identifying ways to improve processes to enhance sales, brand loyalty, and customer experience
  • Updating our systems with information and assisting other teams to improve customer service

Key facts

  • Remote from: Bulgaria
  • Full time
  • eCommerce Specialist
  • Dutch, English

Hard skills

Other skills

  • Customer Service
  • Computer Literacy
  • Communication
  • Physical Flexibility
  • Multitasking

About the company

Talentrail logo

Talentrail

  • Job Boards & Talent Marketplaces
  • Startup
  • 2–10
Talentrail.de is a SaaS solution that aims to discover your individual strengths in order to develop the right career path together. With our marketplace for jobs, we offer you a platform to take charge of your professional career and to find the right companies, colleges and universities. Our focus is on students, providing them with the tools and resources to develop their talents and prepare them for a successful future. Since we are currently in the beta phase and want to continuously develop our MVP, we look forward to any feedback. On our Discord server you can not only exchange information about jobs and careers, but also share your experiences and support each other. We are creating a community here that can grow and learn together.https://discord.gg/h5T68UmRs9
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Job description

E-Commerce Advisor with Dutch - Remote work in Bulgaria

You need:

  • Be proficient (verbal & written) in Dutch and English
  • Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm
  • Be flexible to meet the changing needs and varying deadlines of our business
  • Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
  • Hold a High-school or University degree
  • Possess excellent computer literacy
  • Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities:

  • Communicating with customers by telephone, email and online to provide outstanding service
  • Discussing new products and managing multiple tasks to promptly resolve customer queries
  • Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
  • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Offer:

  • Working hours: 10:00 am-7:00 pm; 11:00 am- 8:00 pm Monday to Sunday (Rotating Shifts)
  • Permanent work from home
  • Medical and dentist insurance
  • Salary: 3500 BGN gross month
  • Relocation support if needed

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