German Customer Support Advisor - WFH in Portugal

• 30+ days ago

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Role overview

Qualifications

Native or near native level of German
Good level of English
Availability to work from home in a quiet environment
Previous experience dealing with public will be a plus

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels email, phone and chat
Acknowledging and resolving customer complaints

Key facts

Remote from: Portugal
Full time
Customer Support Specialist
German, English

Hard skills

Other skills

Communication
Empathy
Professionalism
Team Management
Problem Solving

About the company

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Staffing & Recruiting
Scaleup
11–50

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

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Job description

RESPONSABILITIES:

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels email, phone and chat
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support

REQUIREMENTS: