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Russian Language Advisor - Remote (Portugal)

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Key Facts

Remote From: 
Portugal
Full time
English, Russian

Hard Skills

Linguistics

Other Skills

  • •
    Microsoft Office
  • •
    Communication
  • •
    Proactivity
  • •
    Adaptability

Roles & Responsibilities

  • Native or near native level of Russian
  • Good level of English
  • Highschool Degree
  • Microsoft Office Knowledge

Requirements:

  • Assist users with General Inquiries and support issues via phone, email, chat, and social messaging channels
  • Adapt the brand's voice and tone for interactions on private and public channels
  • Respond appropriately to customer escalations and document relevant case information
  • Respond to inbound customer requests

Job description

    RESPONSABILITIES:

    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

    REQUIREMENTS:

    • Native or near native level of Russian
    • Good level of English (it will be to work in an international company)
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Be based already in Portugal and available to start ASAP*
    • Experience with attending customers will be a plus
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