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Russian Language Advisor - Remote (Portugal)

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Role overview

Qualifications

  • Native or near native level of Russian
  • Good level of English
  • Highschool Degree
  • Microsoft Office Knowledge

Responsibilities

  • Assist users with General Inquiries and support issues via phone, email, chat, and social messaging channels
  • Adapt the brand's voice and tone for interactions on private and public channels
  • Respond appropriately to customer escalations and document relevant case information
  • Respond to inbound customer requests

Key facts

  • Remote from: Portugal
  • Full time
  • English, Russian

Hard skills

Linguistics

Other skills

  • Microsoft Office
  • Communication
  • Proactivity
  • Adaptability

About the company

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Human Resources Services

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

Company details

Company typeScaleup
IndustryHuman Resources Services
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

    RESPONSABILITIES:

    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

    REQUIREMENTS:

    • Native or near native level of Russian
    • Good level of English (it will be to work in an international company)
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Be based already in Portugal and available to start ASAP*
    • Experience with attending customers will be a plus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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