Senior Contract Specialist (night shifts)

Position Description and Required Skills:

Responsible for preparing, examining, analyzing and entering contracts sold by the Sales team. Will also ensure back-up for License File changes/transfers and Contract cancellations, as well as order entry and process improvement

Main responsibilities:

Review contracts set by Sales for accuracy and validity.

Review paperwork for complete quote package and readiness.

Check for discounts and proper approvals for sales orders.

Processes Sales Orders in CRM according to the received purchase agreements.

Generate sales orders in SAP and validate accuracy.

Set appropriate shipping and billing blocks depending on order type and funding.

Scan and attach documents to order in Clientele CRM.

Manually create contacts for the Sales team.

Review contracts created automatically with reference to sales orders for validity.

Relay new customer information to customer master data team for set up.

Conducts monthly billing analysis process, to identify failed billings and payment, their root causes and address those root causes by working together with IT and other internal teams.

Designs and generates daily/weekly/monthly report on revenue and business relevant indicators.

Processes contract cancellations as required, based on e-mails and CRM assignments;

Processes License File Changes, License File Transfers and Hardware Transfers for customers, based on CRM and e-mail assignments.

Contributes in process improvement by tracking failure/potential failure points and support the implementation of changes.

In-depth knowledge of related procedures and processes

Required Skills:

2-3 years of experience in contract management.

Good understanding of technical objects, processes and products, for both Software and Hardware lines.

Excellent knowledge of related SAP transactions and processes, MS Office, Customer Payment Portal and Clientele

Ability to deal with external and internal customers in a friendly, courteous manner.

Ability to multi-task in a high-volume, high-stress environment, easily adapting to changing priorities.

Ability to work overtime at end of quarters.

Must have a professional demeanor and good people skills along with strong organization and problem-solving skills.

Education Requirements:

High School graduation required.

Desired Skills:

SAP experience.

Strong background in reviewing and preparing contracts.

Order processing experience.

Analytical thinking

Proactivity