Manager - Financial Planning (FP&A) (Call Center experience must)

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations.

Position

Manager Business Finance (BPO)

Location

Remote (Work from Home) India
Working Hours: US Shift (5:00 PM 2:00 AM IST)

Job Description

• Prepare and manage monthly financial forecasts, variance analysis, and performance reports.

• Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.

• Develop financial models to evaluate the impact of operational and workforce decisions on profitability.

• Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.

• Track and report business KPIs across clients, projects, and delivery centers.

• Provide insights and recommendations to maximize revenue realization and margin improvement.

• Support pricing, costing, and profitability analysis for existing and new client engagements.

• Drive accountability for budget adherence across cost centers and client programs.

• Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies.

Job Requirements

• Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.

• Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.

• Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.

• Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage.

• Excellent communication skills with the ability to present complex data to non-finance stakeholders.

• Capable of working independently in a fully remote environment supporting US time zones.

• Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines.

Job Type

Full-time (Remote)
5 working days per week Monday to Friday

Salary

INR 1.5 Lakhs per month (CTC 18 Lakhs per annum)

Expected Start Date

Immediately

Know More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/