Role overview

Qualifications

Matric
Marketing and sales qualification advantageous
5 years related experience
Be fully computer literate in all Microsoft packages

Responsibilities

Customer journey development creating and maintain customer satisfaction goals
Create plans to address the business needs which may fluctuate from time to time
Addressing customer concerns and complaints in most effective manner
Creating sales plans to generate and increase revenue

Key facts

Remote from: Africa
Full time
Senior (5-10 years)
Customer Insights Analyst
English

Hard skills

Microsoft Dynamics Microsoft Dynamics CRM Customer Journey Mapping Outcome Interpretation Sales Planning

Other skills

Microsoft Office
Communication
Problem Solving
Self-Motivation
Multitasking
Delegation Skills
Detail Oriented
Organizational Skills
Time Management

About the company

Ithemba Recruitment

Staffing & Recruiting

Ithemba Recruitment is an organisation that specializes in the placement of quality candidates in various industries. We at Ithemba recruitment are “specialist generalists” we have the understanding that the we are able to recruit for a wide range of positions in various job functions that clients may require because we prefer to be seen as specialists for our clients needs and culture rather than specialists in a specific sector. We feel that any position can be qualified by the correct understanding of people rather than what field they work in. We feel that by communicating effectively with candidates and having respect for their needs, requirements and time – we are able to form relationships and properly understand our candidates and the culture that they would fit into so as to service our clients’ needs more effectively. You could possibly classify us as “Versatilist”. Whether you are in need of a new member of staff or as we like to call it "a new family member" or if you are in search of a new opportunity our consultants are ready to take your call.

Company details

Company typeStartup

IndustryStaffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Key purpose:

An experienced CRM (Customer Relations Marketing) Manager to head up the implementation of Microsoft Dynamics Software across the Group is sought by a leading hospitality group. The individual should have minimum 5 years related experience and be able to liaise with various department Managers to structure campaigns and communications throughout the groups customer base, to improve customer relations and sales of the groups products and services.

Duties and responsibilities:

Customer journey development creating and maintain customer satisfaction goals.
Create plans to address the business needs which may fluctuate from time to time.
Addressing customer concerns and complaints in most effective manner.
Creating sales plans to generate and increase revenue.
Marketing to optimize data and utilize such to achieve optimum turn-around times.
Building long term relationships with key clients
Study competition to find new ways to retain customers
Collaborate with internal teams.
Make recommendations based on data interpretation.
Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
Proactively offer ideas and insights to improve the customers issues and challenges.
Maximize utilization of products or services sold to customers.
Collaborate with marketing and sales to strategize revenue growth

Qualifications and experience:

Matric
Marketing and sales qualification advantageous
5 years related experience be fully computer literate in all Microsoft packages.
Experience in Dynamics would be an advantage, alternatively any other CRM system is essential.
Ability to take initiative and solve problems independently.
Strong communication skills to effectively communicate at all levels.
Self-motivated
Must have the ability to multi-task and delegate effectively.
Detail oriented, the ability to work with data and numbers and produce effective strategies to optimize sales.
Innovative and creative thinking
Ability to work as part of a team and independently.
Good organizational and time-management skills