Chief IT Officer

Responsibilities and Duties

• Network Implementation and Administration including creating network plans and

network diagrams, support, maintenance, re-design, and implementation.

• Evaluate and estimate new telecom implementations (LAN, WAN, Security, etc.) to

determine scope and effort required.

▪ Build reports as the need arises including Capacity & Performance, Availability, SLA, Volumetric

and others.

▪ Team leadership responsibilities including collaboration with various stakeholders (i.e.: CEO/Executive Vice President, Corporate Affairs, Information Technology and Project Managers,Client Delivery Managers, & Architects) regarding projects, implementation, and operational issues.

▪ Deployment, growth and ongoing maintenance and operational management of the various infrastructure technologies deployed at the client's company 

▪ Must have significant hands-on experience working with the provisioning and supporting of Virtualized Windows and various Operating Systems.

▪ Communicate easily with senior executives, IT personnel, front-line client facing personnel and co-workers.

▪ Provide best practices and valuable guidance on various technology platforms.

▪ Network – Cisco, Fortigate

▪ Cisco Switches and Routers

▪ Fortigate Firewalls

▪ Cybersecurity – firewalls, SIEM, monitoring

▪ Microsoft - Active Directory, Office 365

▪ Virtualization - VMware SRM, VMware vSan, vCloud

▪ Storage - SAN/NAS/Unified Storage deployments, Dell iSCSI and SAN, Hyper Converged Virtual

SAN

▪ Sound knowledge of DNS and VPN technologies (IPSEC, SSL, etc.)

▪ Ensure that IT security policies are maintained throughout the infrastructure, both internal and external facing devices/applications/services, etc.

▪ Ensure that systems and operations comply with appropriate policies (i.e.: Security, Operations, Incident and Change Management, System Development Life Cycle).

▪ Maintain configuration control of all assigned systems in accordance with established procedures.

▪ Understand new business requirements then research, recommend, test and integrate technologies into the existing infrastructure to support that business requirement.

▪ Document technical requirements, justification, recommendations, costing, resource requirement, time, and materials etc. to address business requests.

▪ Provide second level and/or third level support to all other IT areas such as, Technical Support team, Development group etc. as well as holding cross training sessions for these groups to help support new technologies before they are deployed.

▪ Other duties as assigned.

Qualifications and Skills

• Innovative team leader who is self-motivated with a positive attitude

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills with an ability to develop rapport with clients and senior executive team.

• Ability to lead teams or projects as well as mentor other co-workers.

• Highly motivated with the ability to work well independently and in a team environment.

• Ability to multi-task in an environment with changing priorities keeping infrastructure

stability and client service as a focus.

• Ability to perform in a constantly changing and growing environment.

• Enjoys working in a busy environment and can demonstrate high level of creativity, attention to detail, and adaptability.

• Ability to design, innovate and develop solutions to meet business needs short and long term.

• Strong experience with SAN, NAS design, implementation and large data centre server and network environments, preferably DELL EMC.

• Strong experience with VMware design, implementation, administration, and management.

Education and Experience

▪ Bachelor’s Degree in Information Systems, Computer Science or related field.

▪ Master’s Degree preferred.

▪ Minimum 10-15 years provisioning and supporting cloud and data center services within a call centre environment is a plus.

▪ Minimum of 10 years of experience in a similar position in a large network environment.

▪ Experience in network operations and implementation and a good understanding of LAN, WAN, and firewall management methodologies.

▪ Industry certifications in one or more of the following:

▪ Microsoft - MCSE Server certification

▪ Cisco: CCNA, CCNP or equivalent

▪ Firewalls: Fortigate, Cisco Meraki,

▪ VMware - Data Center Virtualization (VCP-DCV) or other VMWare

▪ SAN/Storage Certifications

▪ Veeam VMCE and/or ADO

▪ CISSP, CISA

Benefits

Here is what we can offer you:

• Competitive Base Salary plus performance-based bonuses

• Comprehensive Health Benefits, Dental and Life Insurance

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday and some weekends when required

COVID-19 precaution(s):

• Remote interview process

• Personal protective equipment provided or required.

• Social distancing guidelines in place

• Virtual meetings