Customer Care Executive

Job Responsibilities:

• Communicating with customers through various channels.
  

• Ensure customer satisfaction and provide professional customer support.
  

• Ensure effective communication and collaboration between team members, departments, and end clients
  

• Guiding new customers through the onboarding process.
  

• Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
  

• Ensuring compliance for internal and external projects. 
  

• Record and document customer interactions in a clear and organized manner. 
  

• Maintain project documentation, including project plans, schedules, meeting minutes, and reports. 
  

• Possessing excellent product knowledge to enhance customer support.
  

Requirements

Requirements:

• Strong written and oral communication skills are a must. 
  

• Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
  

• Proficiency in maintaining CRM and creating time-based reports.
  

• Knowledge of Web/Mobile Development Technologies (preferred)   
  

• Experience of Project Management Tools like Basecamp, Zoho Projects (preferred).
  

Must Haves:

• Excellent English communication skills (verbal and written)
  

• Proficiency in Word, Excel, and Presentation skills
  

• Negotiation Skills
  

• Possess appropriate business acumen to excel in customer service.
  

Benefits

Work with a team that loves creating amazing product experience for people all around the world. 

Work in a place where ideas are appreciated, leadership is applauded, curiosity is nurtured and growth is in abundance. 

1. Flexible working: 5 days working & Flexible working hours. We offer you the opportunity to work flexible to help you achieve a work/life balance while meeting the high demands of the role. This may include remote working such as working from home or from alternate locations.
   

2. Leadership development: The role of a marketing director allows you to hone and develop your leadership and management skills while overseeing a team of executives. You will have the opportunity to make crucial and impactful decisions.
   

3. Medical Insurance: You are entitle to have a family insurance of INR 3 Lacs