Role overview

Qualifications

Short-term rental experience
Hospitality experience in operations management
Has managed 75+ units at a time
Ideas and suggestions for improvements in efficiency

Responsibilities

Lead and manage the VA team to ensure top-tier performance
Handle guest escalations and ensure fast resolutions
Maintain and improve operational systems and processes
Collaborate with directors to align operations with growth targets

Key facts

Remote from: Africa
Full time
Operations Manager
English

Hard skills

Guest Relations Process Improvement Pricing Systems

Other skills

Hospitality
Team Leadership
Accountability
Training And Development
Strategic Thinking
Communication
Problem Solving
Time Management

About the company

Talent Shore

Staffing & Recruiting

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

Company details

IndustryStaffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Senior Operations Manager – Short-Term Rentals (Remote,
South Africa)

About our client:
Our client is a fast-growing short-term rental management company that launched just over two years ago. Today, we manage 75+ Airbnb units, with a clear roadmap to reach 100 units by the end of this year and 200+ units by the end of next year. Our mission is to
deliver exceptional guest experiences while scaling with precision and operational excellence.

The Role
We’re looking for a high-performing Operations Manager with a proven track record in Airbnb/short-term rental operations and hospitality management. This person will set the standard for our operations as we scale, lead our VA team effectively, and ensure the systems and processes are not only maintained but continuously improved.

Current Team Structure
● 6 Remote VAs (Guest Communications, Maintenance Scheduler, Head VA)
● Revenue Manager
● Pricing Manager (Dynamic Pricing)
● Full-time Staffing & Furnishing Manager
● 3 Company Directors

Key Responsibilities

● Lead and manage our VA team (guest communications, scheduling, admin) to ensure top-tier performance.
● Handle guest escalations and ensure fast, professional resolutions.
● Maintain and improve operational systems and processes – suggest and implement better tools where needed.
● Work closely with leadership to uphold quality standards across all units.
● Oversee expense tracking, reporting, and accountability within the operations team.
● Ensure guest communication is optimized, balancing efficiency with 5-star guest experience.
● Collaborate with directors, revenue manager, and pricing manager to align operations with company growth targets.
● Drive a culture of accountability, ownership, and continuous improvement within the team.

What We Offer

● A chance to join a fast-scaling property business with huge growth plans.
● Work in a dynamic, entrepreneurial environment with a driven leadership team.
● Opportunity to own and shape operations as we scale past 200+ units.
● Competitive pay aligned with experience.
● Fully remote, South Africa–based role.

Requirements

Short-term rental experience

Worked for another company like this and has ideas and suggestions for improvements & efficiency

Hospitality experience in operations management

Has managed 75 + units at a time

A few key areas I’m looking for in an Operations Manager:

Looking for someone who can take ownership of operations and run things with a high level of accountability — almost like a director

We need someone who can come in and ensure all processes are fully dialled in across the business.

The role needs someone who can:

Manage staff effectively and hold them accountable

Produce detailed performance reports, especially on guest services

Reassign and manage team priorities as things shift

Identify operational issues early and proactively resolve them

Build, refine, and enforce systems across the business

Lead and develop the team through training, expectations, and performance reviews

Provide strategic input and help drive the business as we scale

Maintain strong communication and give consistent reporting so nothing falls through the cracks

These areas are critical as they continue to grow quickly, so they need someone who can operate at a strong leadership level from day one.

Benefits

Autonomy

Ownership of the team and operations at the highest level in the company

A chance to scale a business

A Competitive salary

Incentives for achievement of goals on an annual basis - based on performance (company & individual)

Remote working

The chance to work for a growing UK business