Client Relationship Program Manager

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GENERAL FUNCTION: The Client Relationship Program Manager will design, develop, and implement strategic client acquisition programs for Fifth Third Securities and Preferred Banking. Oversee all aspects of these business development programs to ensure the optimal client/prospect pipeline activity to achieve net new client relationships and assets under management.  " Hands on" tactical leadership to coordinate, populate and maximize activities with target client segment. Perform ongoing program assessment and optimize strategy to improve performance within the annual client acquisition plan for Fifth Third Securities and Preferred Banking.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.  Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.  While operating within the Bank's risk appetite, achieves result s by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and implement strategic client acquisition for Fifth Third Securities and Preferred Banking; specifically focused on Retirement University lead generation events and client experiences to include program scheduling, client/prospect enrollment, client feedback and measurement.
• Develop strategies to maximize pull through from Retirement University and client experiences, and tactically provide "post event" support in client/prospect communication and scheduling client advisory appointments.
• Leverage analytics to target and engage prospects resulting in new households.
• Execute all aspects of these client acquisition programs to ensure the proper execution and drive for outcomes
• Ensure communications and materials are compliant with both Fifth Third and FINRA regulatory requirements
• Perform ongoing program assessment and report on effectiveness to optimize strategy to improve performance within the annual client acquisition plan for Fifth Third Securities and Preferred Banking.
• Partner with other divisions, lines of business or regions within the Bank to increase referrals and customer relationships
• Develop and manage the client acquisition budget for Fifth Third Securities and Preferred Banking.
• Liaison with Fifth Third COEs including marketing, compliance, legal and vendors to ensure seamless execution of programs
• Support community engagement events and reputation management initiatives for Fifth Third Securities and Preferred Banking, including LinkedIn.
• Support the company brand through the adherence to branding guidelines
• May provide support in the client care area as needed.
• Perform any other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree in business, marketing, communications, journalism, or related field required.
• 6+ years of job-related work experience.
• Direct familiarity/experience with communications, planning and advertising with RIAs and/or FINRA regulated bodies preferred

Additional Data

• Strong verbal and written communications skills.
• Excellent ability to multi-task and balance multiple projects simultaneously
• Excellent PC skills. Strong attention to detail.
• Knowledge of advertising mediums.
• Prior financial/banking experience is highly desirable, but not required.
• Previous project management experience.
• Strong organizational skills.
• Must be able to work in both a team environment and independently
• Knowledge of the practices and current issues of the organization preferred.
• Previous experience with complex or technical sales cycle marketing a plus

#LI-GO1

Client Relationship Program Manager

Total Base Pay Range 82,100.00 - 172,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Virtual, Texas 00000

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.