French / English Game Master

The Game Master – French Speaking is responsible for delivering high-quality in-game support and customer service to players, ensuring a positive and engaging player experience. This role handles player inquiries, moderation, and support activities across in-game environments and community platforms.

As part of the Player Support team, this role acts as a key interface between players and internal teams, ensuring that issues, feedback, and risks are accurately captured, resolved, and escalated where necessary. The position requires strong communication skills in both French and English, as well as a proactive approach to maintaining community standards and service quality.

Shifts (4 working days, 3 days off):

09:00 - 20:00 CEST

14:00 - 01:00 CEST

23:00 - 10:00 CEST

About you

Hard criteria

• Fluent in French (C1 minimum) and intermediate English (B2 minimum), written and spoken.
• You are located in: Argentina, Algeria, Morocco, Panama, South Africa, or Tunisia.
• Strong interest in gaming and online communities.
• Basic technical understanding of gaming platforms and tools.
• Proficiency with Microsoft Office or similar tools.

Desirable

• A fan and a strong knowledge of MMORPGs, systems, and community culture.
• Experience as a Game Master or in customer support environments.
• Experience with MMORPGs or online multiplayer games.

Soft criteria

• Strong customer service orientation and empathy.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to work in a shift-based environment.
• Strong organisational skills and ability to follow procedures.
• Ability to perform under pressure in a fast-paced environment.

Technical requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally
• A minimum of 8 GB RAM  
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
• A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
• An Integrated Graphics card.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer 

We offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs 
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients 
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness 
• Innovative digital tools and comprehensive training, with access to our library of online training courses 
• Various learning and career development initiatives throughout the year 
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few 

About 5CA 

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. 

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. 

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.