2+ years of experience in learning coordination, learning operations, or LD administration
Strong organizational skills with attention to detail
Clear written communication and customer service orientation
Comfort working with learning management systems (LMS) and collaboration tools
Requirements:
Support the end-to-end coordination of learning programs across various formats
Manage training logistics such as session scheduling, enrollment, and attendance surveys
Maintain program/project trackers and documentation
Coordinate with external vendors and facilitate learner communications
Job description
Learning Coordinator Job Number: 26-01048
Ready for a rewarding opportunity in the Financial Services Industry? ECLARO is looking for a Learning Coordinator for our client in Manhattan, NY.
ECLARO's client is a market-leading insurance company, providing property, casualty, and specialty insurance services within the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
The Learning Coordinator provides hands-on coordination and operational support for enterprise learning programs across their full delivery lifecycle.
This role focuses on execution, logistics, facilitator / learner support, and data accuracy, enabling the Learning & Development team to operate efficiently and at scale.
The ideal consultant is detail-oriented, responsive, and comfortable working across multiple systems, vendors, and stakeholders in a fast-paced corporate L&D environment.
Responsibilities:
Program & Delivery Coordination:
Support the end-to-end coordination of learning programs across virtual, in-person, and blended learning experiences.
Manage training logistics such as session scheduling, enrollment, virtual systems access / materials, attendance & surveys, and onsite event coordination as needed (training room reservations, catering, facilities and A / V requests).
Assist program managers, facilitators, and stakeholders on operational tasks.
Operational & Administrative Support:
Maintain program / project trackers, calendars, shared folders, and documentation.
Identify and flag operational risks, gaps, or recurring issues to program / project owners.
Ensure accurate learner rosters & records (participation, completion, satisfaction, assessments) are collected with the Learning Management System and related survey tools.
Support routine audits of learning data to ensure accuracy and consistency.
Vendor & Facilitation Support:
Coordinate with external vendors, facilitators, and speakers for scheduling, materials, and session details.
Prepare facilitator guides, participant materials, and communications as needed.
Act as producer for virtual training sessions, providing facilitation support to ensure a seamless participant experience.
Provide on-site support for occasional in-person training sessions in Manhattan (Midtown) and Jersey City (Exchange Place), ensuring smooth execution, facilitator support, and real-time issue resolution.
Learner Communications & Support:
Draft and send learner communications (invitations, reminders, follow-ups, surveys) using approved templates.
Serve as a primary point of contact with learners and respond to inquiries related to registration, access, logistics, and completion status.
Support survey distribution and collection of feedback post program.
Required Qualifications:
2+ years of experience in learning coordination, learning operations, or L&D administration, supporting instructor‐led, virtual, or blended learning programs in a corporate environment.
Strong organizational skills with attention to detail and follow through.
Clear written communication and customer service orientation.
Comfort working with learning management systems (LMS) and collaboration tools (e.g., Teams, SharePoint, Excel).
Working Style & Expectations:
Highly detail oriented with the ability to manage recurring tasks reliably.
Comfortable working with ambiguity and shifting priorities.
Operates effectively with direction from Program Managers and Facilitators while coordinating execution details.
Professional, responsive, and service focused in stakeholder interactions.
Preferred Experience:
Experience coordinating across multiple programs simultaneously.
Experience as producer for interactive virtual training sessions including breakout rooms and real-time collaboration tools.
Exposure to survey tools or learning analytics dashboards.
Familiarity with learning administration best practices and compliance sensitive environments.
If hired, you will enjoy the following ECLARO Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
