Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Melbourne office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
 

As a team leader your role is to lead a high performing and customer responsive team. The position will involve supporting a team of Medical Case Managers who manage portfolios of workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service.
 

The role will ensure portfolios are pro-actively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.
 

This is a full time, 6-month secondment, based in our Melbourne office, with flexibility to work from home up to 2 days per week.
 

YOUR RESPONSIBILITIES

• Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation medical claims
• Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
• Provide technical guidance in relation to the strategic management of medical workers compensation insurance claims to both internal and external stakeholders.
• Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists
   

ABOUT YOU

• Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme is essential.
• Demonstrated expertise in the management of medical claims in conjunction with long term complex claims
• Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents
• Leadership skills, including team building, coaching, performance management and change management
• Experience managing and developing teams within a personal injury environment

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.