Product Support Specialist – Mutual Benefits

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day.

As a Product Support Specialist within the Mutual Benefits team, you will support the delivery and continuous improvement of EML’s suite of products, including the LMS, EMlearning, Employer Training Program, and EML Offers.

This is a hands-on role combining product support, training coordination and customer engagement, helping connect employers with solutions that support workplace education, injury prevention and return to work outcomes.

This is a full-time, 12-month contract based in Sydney, with flexibility to work from home up to 3 days per week.
 

Your Responsibilities

• Provide operational support across the Mutual Benefits product suite, including LMS, EMlearning and training events
• Support delivery of the Employer Training Program, including event coordination, communications and attendance tracking
• Monitor product usage and customer feedback to identify opportunities to improve engagement and outcomes
• Prepare reporting and insights on product performance, adoption and customer outcomes
• Provide timely support to customers and stakeholders, responding to queries and guiding them to relevant solutions
• Support provider coordination and product improvements in collaboration with the Product Owner
   

About You

• Experience in a product support, administration or customer-facing role
• Exposure to digital platforms or LMS / online learning environments
• Strong organisational skills with the ability to manage multiple priorities
• Confident using Microsoft Office, particularly Excel and PowerPoint
• Ability to interpret data and feedback to provide practical insights
• Strong communication skills and ability to work with a broad range of stakeholders
• Quick to learn new systems, tools and technologies
• Understanding of SME customer needs, ideally in workplace health or injury management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.