Registration Specialist

JOB SUMMARY

This position ensures and performs a variety of complex clerical and registration functions for patient billing, including verification of patient demographics and insurance billing information and maintenance of the billing record.

 This position will work remotely from the individual’s home office. Therefore, the individual must possess the ability to work effectively from home remotely, e.g., office space, adequate internet bandwidth, and technical aptitude in a confidential area.

 Avero Diagnostics operates 24/7/365; individuals may be required to work various shifts, including days, nights, weekends, and holidays. Schedule flexibility with and without advanced notice is required.

 ESSENTIAL JOB DUTIES

• Enters and verifies all patient demographics and insurance billing information is correctly entered in the Practice Management systems.
• Researches and responds by telephone and in writing to patient, clinic, or insurance inquiries regarding billing issues and problems.
• Maintains patient demographic information and data collection systems.
• Adheres to quality assurance, safety, and other departmental and company procedures and record privacy protocols.
• Attends various trainings and meetings as needed.
• Performs other related tasks as directed/assigned to include cross-departmental training for support within the RCM department.

 EDUCATION/CERTIFICATION/LICENSE 

• High School Diploma or equivalent required; college degree is a plus.

 EXPERIENCE

• Registration and medical insurance experience.
  • 1 year experience working with WA State payers and their rules.
  • 1 year experience in obtaining medical records. 
• Laboratory and/or healthcare environment experience is a plus.

 KNOWLEDGE, SKILLS AND ABILITIES 

• Intermediate knowledge of medical terminology and insurance language.
• Ability to interact with clients and patients professionally and effectively via phone.
• Aptitude to maintain composure and always provide outstanding service; especially in stressful/difficult situations. 
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Exhibits patience and approachability, sets positive tone and example for team member behavior, work ethic & quality, abilities, skills and overall performance.
• Maintains confidentiality at all levels and consistently acts with high integrity.
• Demonstrates patience, and approachability, and sets a positive tone for team behavior, work ethic, quality, and overall performance, focusing on team success over individual achievement.
• Consistently delivers high-quality work on time and takes responsibility for outcomes.
• Builds and sustains effective relationships with team members across all organizational levels.
• Exhibits professional communication abilities, including listening, writing, and speaking fluently and effectively in English.
• Works effectively both collaboratively within a team and independently with minimal supervision.
• Thrives in fast-paced, high-growth environments, managing competing priorities and frequent interruptions with ease.
• Functions as a responsible, organized self-starter with excellent time management, follow-through, and a commitment to continuous learning and improvement.
• Possesses strong analytical and research skills with a proactive approach to identifying, assessing, and resolving complex challenges and processes.
• Demonstrates effective facilitation, negotiation, and conflict resolution skills.
• Skilled in utilizing various software applications, including MS Windows, Outlook, Word, Excel, and healthcare databases/systems.
• Maintains regular, reliable attendance and punctuality.
• Maintains a professional appearance, communication style, and demeanor.

 WORKING CONDITIONS

• This position operates completely remotely and involves regular use of standard office equipment, including computers, printers, phones, and mobile devices, in your own work environment which should be professional.

 PHYSICAL REQUIREMENTS

• The position may require exerting up to 20 pounds of force occasionally, 10 pounds frequently, and negligible force constantly to move objects.
• Regular activities include talking, hearing, sitting, standing, walking, using hands to handle or feel, grasping, reaching, and performing repetitive movements with wrists, hands, and fingers.
• Specific vision abilities include close visual acuity and the ability to adjust focus for tasks such as data analysis, reading reports, transcribing, viewing computer monitors, and legally operating a motor vehicle.
• Avero is an equal-opportunity employer and strives to provide a workplace free of discrimination and harassment. We are committed to providing reasonable accommodations to qualified individuals with disabilities following applicable laws.

The duties and responsibilities outlined in this job description are intended to provide a general overview of the primary functions, required knowledge and skills, and scope of responsibility for the role. This is not an exhaustive list of all job requirements, and employees may be asked to perform additional duties, work various shifts, or assist in other areas to cover absences, manage peak workloads, or balance staffing needs. These job details are not intended to create an employment contract and are subject to change at the employer's discretion.