Key Facts

Remote From:

Canada

Category: Customer Success Manager (CSM)

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Success Management Cyber Security Project Management Software As A Service (SaaS) Application Security DevSecOps

Other Skills

•
Relationship Building
•
Problem Solving
•
Communication
•
Collaboration

Roles & Responsibilities

Bachelor’s degree in Business, Computer Science, or a related field
3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
Experience in cybersecurity / application security - strong advantage
Ability to manage multiple customers and projects simultaneously

Requirements:

Lead onboarding for new customers, ensuring a smooth and successful implementation
Provide training and guidance to help customers integrate OX into their workflows
Build and maintain strong relationships with key stakeholders
Act as a trusted technical advisor, supporting customers throughout their lifecycle

Job description

Description

Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cyber security for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here.

We’re growing fast and working with leading global companies, and we’re looking for a Customer Success Manager to join our Customer Success team and play a key role in driving customer value, adoption, and long-term success.

This is a high-impact, cross-functional role where you’ll work closely with Product, Engineering, and Sales, acting as a trusted advisor to our customers and helping them get the most out of OX.

Responsibilities

What You’ll Be Doing

Lead onboarding for new customers, ensuring a smooth and successful implementation
Provide training and guidance to help customers integrate OX into their workflows
Build and maintain strong relationships with key stakeholders
Act as a trusted technical advisor, supporting customers throughout their lifecycle
Handle customer inquiries and resolve issues in a timely and effective manner
Collaborate with Product and Engineering to address complex challenges and improve the product
Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
Partner closely with Sales to ensure long-term customer success

Requirements

What We’re Looking For

Bachelor’s degree in Business, Computer Science, or a related field
3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
Experience in cybersecurity / application security - strong advantage
Ability to manage multiple customers and projects simultaneously
Strong technical aptitude and ability to understand complex environments
Excellent communication and relationship-building skills
Problem-solving mindset with a strategic approach
Comfortable working in a fast-paced, startup environment

Bonus Points For