Key Facts

Remote From:

Austria

Category: Client Success Manager

Full time

English

Hard Skills

Customer Relationship Management Conflict Management

Other Skills

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Communication
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Problem Solving
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Detail Oriented
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Organizational Skills
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Customer Service
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Time Management

Roles & Responsibilities

Previous experience in a client-facing or customer service role.
Excellent verbal and written communication skills.
Proven ability to problem-solve and manage conflicts.
Strong attention to detail and organizational skills.

Requirements:

Be the first point of contact for clients via phone calls, emails.
Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
Proactively resolve client complaints and difficult situations with professionalism and empathy.
Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.

Come work with us.

About Come work with us.

Citiside Properties, LLC Is A Full-Service Property Management Company Citiside specializes in the managing and leasing of single-family homes, condominiums and apartments. We have expertise in all of the various HCV/Section8 programs throughout Atlanta. Citiside currently manages more than 800 properties in the Atlanta, GA. Citiside strives to provide outstanding financial and accounting services with innovative technology plus sound, transparent maintenance and contracting procedures. When you engage Citiside to manage and operate your property, you are assured to receive top quality professional services and advice. Their goal is to provide superior services in every respect by sweating the details with highly individual and specialized attention. We understand what you want to see from your property because we are investors and know what will keep you up at night. Citiside works with many private investors and draws upon our experience of construction, risk management, purchasing, selling, marketing and renting of properties to help our clients achieve their goals. This experience in turning around underperforming properties with the goal of maximizing cash-flow has enabled us to be a trusted manager and advisors with our client’s assets.

Founded: 2018

Company size: 11 - 50

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Job description

The Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

Be the first point of contact for clients via phone calls, emails.
Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
Proactively resolve client complaints and difficult situations with professionalism and empathy.
Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
Maintain detailed and accurate records of all client interactions.
Ensure all actions and communications are in compliance with company policies and relevant regulations.

Qualifications and Skills

Previous experience in a client-facing or customer service role.
Excellent verbal and written communication skills.
Proven ability to problem-solve and manage conflicts.
Strong attention to detail and organizational skills.
Ability to effectively handle multiple tasks and priorities.
Proficiency with CRM (Customer Relationship Management) software is a plus.
A positive and service-oriented attitude.

WARNINGS:

NO TEMPORARY workers.
Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember: