Customer Support

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Previous Customer Service experience in a Contact Centre An ability to learn multiple systems quickly (training will be provided).
• High attention to detail Excellent telephone manner Advanced Computer Skills. 
• Strong organisational skills Ability to multi-task and manage multiple projects
• Excellent written and verbal communication skills.
• Pass experience utilising Catch,eBay, Amazon online ecommerce platforms and systems.

Core responsibilities:

• Completing customer concerns/requests at a minimum of 50 tickets solved per day.
• Opening and resolving disputes within the appropriate time frame and within Australian Consumer Law. 
• Provide a first-class experience to all KG customers.
• Maintain high levels of accuracy and integrity of data and compliance.
  

Key Duties:

• Being the first point of contact for customer sales.
• Handling online and telephone customer inquiries.
• Following up with customers to ensure customer satisfaction.
• Liaise with other members of the online team to resolve customer issues.
• General administrative tasks as required.
• You must be able to work in a fast paced, deadline driven environment.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!