Director, eCommerce Platform Delivery

JOB SUMMARY:

The Director of eCommerce Platform Delivery leads the team responsible for delivering, implementing, and maintaining ecommerce platforms for SupplyLogic's B2B and B2C clients across foodservice, finance, healthcare, hospitality, and retail verticals. This is a hands-on leadership role combining technical depth, end-to-end implementation expertise, process improvement, team accountability, and delivery leadership in a fully remote environment. The Director owns the platform delivery lifecycle from requirements through launch and ongoing platform maintenance across four ecommerce platforms: Marketing Bench (DBc), Four51 (Sitecore OrderCloud), Marcom, and Shopify. They partner closely with the IT Development team on custom development and serve as the accountable leader for a delivery team of eCommerce Solutions Consultants. In addition to ongoing platform delivery, the Director will be a key contributor to SupplyLogic's portal platform assessment, partnering with IT leadership and business stakeholders to evaluate current capabilities, identify gaps, and help shape the go-forward ecommerce platform strategy. This role reports to the VP of Applications.

ESSENTIAL FUNCTIONS:

• Lead the eCommerce Solutions Consultant team across both B2B and B2C platform engagements, with clear ownership boundaries, defined roles, documented priorities, measurable expectations, and accountability for delivery outcomes.

• Lead team execution by partnering with Project Managers on project scoping, effort estimation, technical feasibility, prioritization, and resource planning. The team operates in a hybrid environment that incorporates waterfall and agile methodologies, with an emphasis on improving delivery predictability, visibility, and follow-through.

• Own the eCommerce platform delivery lifecycle, from requirements validation through configuration, customization, testing, launch, post-launch optimization, and ongoing operational support.

• Partner directly with internal business stakeholders (Customer Success, Account Management, Sales) and customers to elicit, document, and validate customer requirements. Translate business needs into platform configurations and technical solutions, ensuring requirements are clearly understood, properly scoped, and aligned with platform capabilities before development work begins.

• Contribute to hands-on technical work as necessary, including writing and reviewing SQL queries against databases, reading, reviewing, developing, troubleshooting, and providing technical direction on .NET customizations, validating and estimating technical solutions before client commitment, and participating in architecture and design reviews.

• Partner with the VP of Applications, VP of Development, and QA Lead to establish, document, and enforce repeatable delivery processes, including discovery templates, configuration standards, testing protocols, launch checklists, handoff procedures, intake processes, prioritization practices, and delivery status reporting.

• Partner with Customer Success, Sales, and Account Management on an ongoing basis to serve existing customers, including managing programs such as pop-up shops, seasonal merchandise launches, and similar campaigns, site maintenance, issue resolution, and enhancements while balancing customer commitments with team capacity and platform constraints.

• Develop and coach team members, including structured cross-training across the four supported platforms, technical skill development, career progression planning, performance feedback, and accountability for individual delivery commitments.

• Operate effectively in a fully remote environment, including building team cohesion across distributed locations, running structured virtual team meetings, and maintaining strong written communication and documentation habits.