POSITION TITLE: Senior Director of Technology & Customer Integration
REPORTS TO: SVP Sales Operations
STATUS: Full Time/Exempt
JOB SUMMARY:
SupplyLogic is seeking a highly consultative and client-facing Senior Director of Technology Solutions & Business Automation to lead the onboarding, implementation, and technical solution design for new and existing client programs. This role serves as a critical bridge between Sales, Clients, Legal, and Shared Services teams to ensure the successful deployment of technology-enabled solutions across eCommerce storefronts, business automation, print, branded merchandise, fulfillment, warehousing, and supply chain operations.
This individual will lead technical discovery sessions, gather and document business requirements, scope solution architecture, support pricing strategy, manage implementation governance, coordinate operational readiness, and oversee end-to-end onboarding execution across Finance, IT, Legal, Sourcing, Supply Chain, Warehousing, Logistics, and Customer Success teams.
The ideal candidate combines deep technical consulting expertise with strong operational business acumen and exceptional communication skills. This is a highly visible, customer-facing leadership role that requires executive presence, strategic thinking, and the ability to manage complex onboarding initiatives from discovery through implementation and testing.
The Senior Director, Technology Solutions & Customer Integration, will report directly to the SVP of Sales Operations.
ESSENTIAL FUNCTIONS:
Client Discovery & Solution Consulting
- Lead technical discovery and client requirement sessions for new business opportunities and onboarding initiatives.
- Partner closely with Sales, Customer Success, and Shared Services teams to understand customer objectives, operational workflows, and technology requirements.
- Scope and define solutions for:
- Vero / storefront implementations
- Business automation initiatives
- Workflow automation
- Print and fulfillment workflows
- Inventory and warehousing integrations
- Procurement and sourcing processes
- Translate client business needs into scalable operational and technical solutions.
- Develop implementation approaches, solution documentation, workflow maps, and project requirements.
Pre-Sales, Pricing & Statement of Work (SOW) Support
- Serve as the technical solutions expert during client presentations, demonstrations, and strategy discussions.
- Lead Vero storefront demonstrations and technical solution presentations for prospective and existing clients.
- Collaborate with Sales teams to develop tailored client solutions and implementation strategies.
- Work cross-functionally to ensure accurate scoping of projects for pricing, operational feasibility, timelines, resource requirements, and margin expectations.
- Partner with Legal and internal stakeholders to support the development and review of Statements of Work (SOWs), onboarding documentation, and implementation deliverables.
- Ensure all requirements, assumptions, dependencies, and implementation responsibilities are clearly documented prior to project launch.
- Identify scope changes and additional client requirements throughout implementation to ensure proper commercial alignment, change management, and pricing governance.
Onboarding & Implementation Leadership
- Lead onboarding coordination for new clients and major program expansions.
- Host client onboarding calls and internal implementation meetings to ensure alignment across all stakeholders.
- Serve as the primary point of coordination during onboarding and implementation phases.
- Establish clear implementation governance, accountability, and communication cadences across internal and client stakeholder teams.
- Ensure operational readiness across all internal departments including:
- Finance
- IT
- Legal
- Sourcing
- Supply Chain
- Warehousing & Logistics
- Customer Success
- Production Operations
- Drive implementation timelines, communication plans, milestones, and accountability.
- Partner closely with Project Management teams to ensure implementation milestones, timelines, and client deliverables are successfully executed.
- Identify risks, dependencies, process gaps, and operational impacts early in the onboarding cycle.
End-to-End Testing & Operational Readiness
- Coordinate and oversee end-to-end testing for storefronts, workflows, automation tools, order processing, inventory management, reporting, and fulfillment processes.
- Work closely with internal operational teams and clients to validate workflows, integrations, approvals, shipping logic, pricing structures, and reporting requirements.
- Ensure successful user acceptance testing (UAT) and operational sign-off prior to go-live.
- Support issue resolution, troubleshooting, and implementation adjustments during onboarding and launch phases.
Cross-Functional Leadership
- Serve as the primary liaison between clients, Sales, Legal, IT, Operations, and Shared Services teams throughout implementation.
- Build strong relationships internally and externally to ensure seamless client experiences.
- Collaborate with leadership to improve onboarding processes, implementation standards, governance, and automation capabilities.
- Help standardize workflows, documentation, onboarding methodologies, and implementation best practices.
Technology & Business Automation
- Evaluate and recommend technology solutions that improve operational efficiency and customer experience.
- Support integrations between eCommerce platforms, ERP systems, inventory systems, fulfillment operations, and reporting tools.
- Partner with IT and Operations teams to support automation initiatives and process improvements.
- Maintain strong knowledge of marketing technology, procurement platforms, workflow automation, and fulfillment operations.
- Develop automation roadmap
- Identify automation opportunities across onboarding and fulfillment
- Lead workflow optimization initiatives
- Measure automation ROI
- Partner with IT on AI and automation strategy
QUALIFICATIONS AND SKILLS:
Required Experience
- 10+years of experience in technical solutions consulting, implementation management, business automation, technology onboarding, or enterprise solution design roles.
- Proven success in highly client-facing solution consulting and pre-sales environments.
- Extensive experience leading technical discovery, workflow analysis, and requirements gathering sessions.
- Strong experience with eCommerce/storefront platforms such as Four51, Vero, Marketing Bench, or similar platforms.
- Experience supporting complex operational implementations involving print, fulfillment, logistics, sourcing, procurement, warehousing, or supply chain operations.
- Experience coordinating end-to-end onboarding, implementation, and testing initiatives across multiple departments.
- Experience partnering with Legal teams on Statements of Work (SOWs), implementation documentation, and contractual onboarding requirements.
- Strong understanding of workflow automation and business process optimization.
- Demonstrated ability to lead complex enterprise onboarding and implementation initiatives across cross-functional operational and technology teams.
- Experience collaborating cross-functionally across Sales, IT, Legal, Operations, Finance, and Customer Success teams.
Technical & Professional Skills
- Strong technical aptitude with the ability to scope, document, and define implementation requirements.
- Ability to translate operational requirements into scalable technology-enabled solutions.
- Experience supporting project pricing, implementation scoping, and operational planning.
- Excellent communication, presentation, and executive-level client management skills.
- Strong project management and organizational capabilities.
- Ability to manage multiple onboarding and implementation initiatives simultaneously.
- Strong documentation, process mapping, and workflow development skills.
- Strong problem-solving skills with the ability to proactively identify operational risks and implementation challenges.
Executive Leadership Competencies
- Executive-level presentation skills
- Ability to influence without authority
- Strong commercial acumen
- Experience leading enterprise transformation initiatives
- Ability to manage ambiguity and competing priorities
Preferred Qualifications
- Experience within marketing services, print management, branded merchandise, fulfillment, procurement, or managed services industries.
- Familiarity with CRM, ERP, procurement, and workflow management platforms.
- Experience supporting enterprise-level client onboarding and digital transformation initiatives.
- PMP or related project management certification is a plus.
What Success Looks Like
- Seamless onboarding and implementation of new client programs.
- Strong client satisfaction and executive-level relationship management.
- Accurate technical scoping and pricing alignment.
- Successful coordination of end-to-end testing and operational readiness.
- Improved onboarding governance, communication, and implementation consistency.
- Scalable onboarding processes and automation improvements.
- Strong collaboration across Sales, Legal, Operations, IT, and Shared Services teams.
EDUCATION:
UNPLANNED ACTIVITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL FACTORS:
While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb, balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
POSITION TYPE/ HOURS OF WORK:
This is a full time, exempt position, and hours of work and days are Monday through Friday, 8:30 to 5:30
REASONABLE ACCOMMODATION/ADA STATEMENT: Supplylogic is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require accommodation to perform the essential functions of this position, please contact Human Resources to discuss your needs.
Supplylogic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin age, disability or any other protected status under applicable law.
