General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
General experience in SalesForce/ServiceMax or equivalent
Outstanding interpersonal and written communication skills
Proficient in Microsoft Office Suite and other cloud-based software
Job description
Job DetailsJob Location: REMOTE 2026 - Wilmington, OH 45177QualificationsWhat we’re looking for:
General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
General experience in SalesForce/ServiceMax or equivalent
Outstanding interpersonal and written communication skills
Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
AND
High School Diploma or Equivalent
1-3 years’ call center and/or customer service experience
OR
Associates degree or higher and/or Trade School diploma
1+ years’ call center and/or customer service experience
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours
Our commitment to you:
A great team environment
Ability to work remotely
Supportive leadership
