Role overview

Qualifications

Hands-on experience supporting or administering Salesforce
Working knowledge of Workday
Strong troubleshooting and diagnostic skills
Clear written and verbal communication skills

Responsibilities

Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms
Respond to general user inquiries and explain how systems are configured
Investigate, troubleshoot, and resolve platform issues and bugs
Triage and prioritize support tickets, owning issues through to resolution

Key facts

Remote from: Philippines
Fixed term
Technical Support Engineer
English

Hard skills

Salesforce Configuration Management Collaborative Software

Other skills

Troubleshooting (Problem Solving)
Communication
Organizational Skills

About the company

Full Scale

Full Scale is a tech services company that helps businesses build teams of software engineers. Our goal is to make finding and retaining highly experienced software engineers fast, easy and affordable. As lifelong entrepreneurs and software startup founders, we tore pages out of our own playbooks in order to create a service offering that is for Founders, by Founders! Matt DeCoursey is a Kansas City-based entrepreneur, co-founder, and CEO of Full Scale, co-host of the Startup Hustle podcast; as well as the founder of Gigabook. He is the top-selling author of Million Dollar Bedroom and Balance Me as well as the co-author of The Realist’s Guide to a Successful Music Career. Matt Watson is a Kansas City-based entrepreneur, co-founder of Full Scale, co-host of the Startup Hustle podcast; as well as the founder of Stackify. After a 150-million-dollar exit from VIN Solutions Matt founded Stackify, to help developers improve application performance so they can focus on building better apps. In 2021, Stackify was acquired by Netreo, earning Matt Watson a two-time exit Founder. Hosting the Startup Hustle podcast, we spend 5 days a week talking to entrepreneurs, influencers, investors and thought leaders shaping the local Startup ecosystem whom all say they have the same problem when it comes to finding the tech talent to help grow their business. It didn’t take long to realize something had to change. With that, we created Full Scale. We take a consultative approach with clients so that you can feel confident you are choosing the right team member for your project. To learn more about what we do: fullscale.io To learn more about who we are: https://linktr.ee/startuphustle

Company details

Company size201 - 500

Links

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Job description

This is a remote position. Join one of the Philippines’ fastest-growing tech companies! Open to Philippine-based candidates only.About Us:

About Us:
Full Scale is a fully remote-first company that helps businesses build dedicated teams of skilled software engineers. We make finding and retaining experienced software talent easy and affordable.

About the Role:

We are looking for a Support Engineer to provide L2/L3 support across key business platforms, with a primary focus on Salesforce and Workday. This role is ideal for someone who enjoys solving platform issues, improving the support experience, and taking ownership of problems from investigation through resolution.

You will support a wide range of requests, from user questions and light configuration updates to more technical issues such as integrations, failed batch jobs, and platform bugs. You’ll work closely with administrators, internal stakeholders, and engineering teams to keep critical systems running smoothly in a fast-paced remote environment.

Key Responsibilities:

Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms
Respond to general user inquiries and help explain how systems are configured and why they behave the way they do
Handle light feature and configuration updates, including changes to fields, picklists, objects, and related platform settings
Investigate, troubleshoot, and resolve platform issues and bugs, including integration problems and failed scheduled jobs
Triage and prioritize support tickets, owning issues through to resolution with clear and timely communication
Escalate issues to administrators or engineering teams when deeper technical work is needed, and help ensure follow-through to closure
Document recurring issues, solutions, and support processes to strengthen internal knowledge sharing and reduce repeat tickets

Requirements

Hands-on experience supporting or administering Salesforce, including work with objects, fields, picklists, and common platform configuration
Working knowledge of Workday and the ability to troubleshoot platform-related issues with confidence
Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs
Familiarity with integration-related issues, APIs, or scheduled/batch job troubleshooting
Clear written and verbal communication skills, with the ability to translate technical details for end users
Strong organizational skills and the ability to manage a varied queue of requests independently
Ability to work effectively in a remote, distributed team

Benefits

Why Join Us:

- Fully remote work setup
- Opportunity to own meaningful support work across business-critical platforms

- Collaborative environment with close partnership across support, admin, and engineering teams

- Exposure to complex system troubleshooting, integrations, and platform operations

- A great role for someone who wants to deepen their expertise in enterprise platform support