Hands-on experience supporting or administering Salesforce
Working knowledge of Workday
Strong troubleshooting and diagnostic skills
Clear written and verbal communication skills
Requirements:
Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms
Respond to general user inquiries and explain how systems are configured
Investigate, troubleshoot, and resolve platform issues and bugs
Triage and prioritize support tickets, owning issues through to resolution
Job description
This is a remote position. Join one of the Philippines’ fastest-growing tech companies! Open to Philippine-based candidates only.About Us:
About Us: Full Scale is a fully remote-first company that helps businesses build dedicated teams of skilled software engineers. We make finding and retaining experienced software talent easy and affordable.
About the Role:
We are looking for a Support Engineer to provide L2/L3 support across key business platforms, with a primary focus on Salesforce and Workday. This role is ideal for someone who enjoys solving platform issues, improving the support experience, and taking ownership of problems from investigation through resolution.
You will support a wide range of requests, from user questions and light configuration updates to more technical issues such as integrations, failed batch jobs, and platform bugs. You’ll work closely with administrators, internal stakeholders, and engineering teams to keep critical systems running smoothly in a fast-paced remote environment.
Key Responsibilities:
Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms
Respond to general user inquiries and help explain how systems are configured and why they behave the way they do
Handle light feature and configuration updates, including changes to fields, picklists, objects, and related platform settings
Investigate, troubleshoot, and resolve platform issues and bugs, including integration problems and failed scheduled jobs
Triage and prioritize support tickets, owning issues through to resolution with clear and timely communication
Escalate issues to administrators or engineering teams when deeper technical work is needed, and help ensure follow-through to closure
Document recurring issues, solutions, and support processes to strengthen internal knowledge sharing and reduce repeat tickets
Requirements
Hands-on experience supporting or administering Salesforce, including work with objects, fields, picklists, and common platform configuration
Working knowledge of Workday and the ability to troubleshoot platform-related issues with confidence
Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs
Familiarity with integration-related issues, APIs, or scheduled/batch job troubleshooting
Clear written and verbal communication skills, with the ability to translate technical details for end users
Strong organizational skills and the ability to manage a varied queue of requests independently
Ability to work effectively in a remote, distributed team
Benefits
Why Join Us:
- Fully remote work setup - Opportunity to own meaningful support work across business-critical platforms
- Collaborative environment with close partnership across support, admin, and engineering teams
- Exposure to complex system troubleshooting, integrations, and platform operations
- A great role for someone who wants to deepen their expertise in enterprise platform support
