Location : Work from home - India
Here's what we do and why we do it.
Our team's goal is to develop useful products that help people work better. As an Agent, Product, you will contribute to this mission by supporting the commercialization, operationalization, and go-to-market execution of the products and services offered to our partner network.
This role is highly operational and cross-functional. You will ensure the accuracy and smooth execution of product-related activities, while collaborating closely with Product Managers and multiple internal teams, including Sales, Billing, and Operations.
Success in this role means maintaining efficient processes, supporting product launches, identifying opportunities for improvement, and acting as a key liaison between teams to ensure seamless product operations.
Here's what your day-to-day will look like in this role
- Coordinate the creation of product offers and ensure all required parameters are captured accurately.
- Request and coordinate product name and description translations.
- Maintain product pricing across internal platforms and price lists.
- Coordinate price changes for product catalogs and subscriptions.
- Update pricing documentation and quote tools.
- Request the creation of discounts, promotions, and promo codes.
- Act as a liaison between Product, Sales, Billing, and Operations teams.
- Investigate and resolve discrepancies related to products, billing, and customer incidents.
- Support manual usage reconciliations, quantity uploads, and data mappings.
- Identify operational inefficiencies and contribute to the automation and optimization of recurring processes.
- Participate in product go-to-market execution and operational readiness activities.
Here's what you need to have and master to get the job
- 2–4 years of experience in an operational, product operations, business operations, coordination, administration, or similar role.
- Experience working in cross-functional environments and collaborating with multiple stakeholders.
- Experience managing data, pricing, catalogs, reporting, or operational processes is considered a strong asset.
- Experience in SaaS, technology, telecommunications, or fast-paced environments is considered an asset.
- Excellent English communication skills, both written and spoken.
- Excellent knowledge of Microsoft Office, particularly Excel.
- Knowledge of Office 365 and Power BI (or other BI tools) is considered an asset.
- Comfortable working with multiple systems, tools, and operational platforms.
You will love this role if
- You enjoy operational work and making processes run smoothly.
- You are highly organized and detail-oriented.
- You enjoy solving problems and investigating discrepancies.
- You like collaborating with multiple teams and building strong partnerships.
- You are proactive and continuously look for opportunities to improve processes.
- You thrive in dynamic environments where priorities can evolve quickly.
- You enjoy balancing execution, analysis, and coordination.
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
- A friendly and diverse work culture with inclusion and equality at heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
Considerable growth opportunities
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
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