XTN-84CF243 | INTERNAL SALES COORDINATOR

This role is responsible for being the first point of contact for new enquiries as
they arrive, triaging inbound leads, building accurate quotes, and progressing
confirmed orders through to production. It is a high-volume, fast-paced
position, as Advent’s marketing generates a steady stream of new leads daily.
The role ensures each enquiry is responded to promptly, quoted accurately,
and tracked through to completion.

The position primarily works within Claude (the AI workspace) and Microsoft
Outlook, with full training provided on internal systems. Strong written
English, attention to detail, and the ability to stay organised under high
volume are more important than prior industry experience.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Sales Support

• Process sales orders accurately and efficiently.
• Prepare and send accurate customer quotes in HexiHub (training provided).
• Guide standard enquiries on product options by email; escalate complex or high-value customers to the Australian team.
• Issue invoices and respond to customer enquiries promptly and professionally.
• Manage sales orders from enquiry through to production coordination.
• Coordinate with internal teams to ensure efficient lead times and a seamless customer experience.
• Send customer proofs and invoices to customers.
• Monitor and follow up on outstanding orders to ensure timely processing.
• Liaise with internal teams or team members to resolve any issues that may arise during order fulfillment.

Customer Relationship Management

• Foster positive and long-lasting relationships with customers by providing
  excellent customer service.
• Address customer enquiries and concerns promptly and effectively.

Communication Liaison

• Act as a bridge of communication between the sales team, management, and
  other internal departments to ensure smooth information flow and collaboration.

• Experience working in Sales, Order Management, and Customer Experience functions.
• Experience in sales support, administrative support, or customer service roles.
• Ability to manage and respond to urgent requests and emails in a timely and professional manner.
• Experience utilizing cloud-based platforms is a plus, particularly HubSpot.
• Exposure to Australian (AU) clients or a business environment is an advantage.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Bachelor's Degree or Senior High School (SHS) graduate.
• Experience working directly as a Sales Coordinator handling Order Management.
• Able to communicate effectively and professionally with clients and vendors.
• Ability to respond to emails promptly and in a timely manner.
• Excellent Communication Skills.
• Attention to Detail.
• Time Management.
• No specific years of experience required, as long as the candidate has relevant experience.