2+ years of experience in appraisal management, customer service, operations, or a related field
Strong knowledge of real estate and appraisal terminology preferred
Experience managing high-volume workflows and client communications
Excellent written and verbal communication skills
Requirements:
Manage assigned appraisal pipelines from intake through completion
Collect and process appraisal payments in accordance with company policies
Serve as the primary liaison between lender clients, borrowers, and appraisers
Execute assigned tasks in alignment with productivity, quality, and margin goals
Job description
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Representative (ASM) opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.
We are seeking a detail-oriented Customer Service Representative (ASM) to manage appraisal orders from intake to delivery. This role coordinates scheduling, communication, payments, and client updates to ensure efficient service and timely completion. Ideal candidates thrive in fast-paced environments and are committed to delivering exceptional client support.
Your specific duties will include: Order & Pipeline Management
Manage assigned appraisal pipelines from intake through completion.
Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
Ensure accurate and timely order setup, documentation, and milestone tracking.
Payment Processing & Order Setup
Collect and process appraisal payments in accordance with company policies.
Verify order accuracy, documentation, and requirements prior to assignment.
Ensure files are properly configured to support efficient scheduling and delivery.
Appraiser Assignment & Scheduling
Utilize internal tools, data, and market knowledge to select and engage qualified appraisers.
Coordinate appraisal scheduling and confirm appointment details with all parties.
Client & Vendor Communication
Serve as the primary liaison between lender clients, borrowers, and appraisers.
Manage high volumes of inbound and outbound calls, emails, and system communications.
Performance & Operational Excellence
Execute assigned tasks in alignment with productivity, quality, and margin goals.
Utilize reporting tools and scorecards to monitor performance and identify improvement opportunities.
Culture & Service Leadership
Serve as an ambassador of the Delivery +1% mindset in all interactions.
Demonstrate accountability, professionalism, and proactive follow-through.
Required qualifications for the position include:
2+ years of experience in appraisal management, customer service, operations, or a related field.
Strong knowledge of real estate and appraisal terminology preferred.
Experience managing high-volume workflows and client communications.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Comfortable working with dashboards, reporting tools, and operational systems.
Required qualifications for the position include:
Call center, account management, or processing experience a plus.
Prior mortgage, lending, or real estate experience preferred
Pay Rate Range: $22.19 – $23.32 per hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
