Senior Systems Administrator

About Us:

Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, Crazy Domains, HostGator, Network Solutions, Register.com, Web.com and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs.

We are seeking a highly skilled and experienced Senior Systems Administrator with a strong background in managing and operating cloud platforms like OCI, AWS, Azure, or GCP. The ideal candidate should possess excellent troubleshooting, automation, and monitoring skills, along with expertise in managing hybrid infrastructures across globally distributed data centers. This role demands a strong understanding of Linux/Unix systems, cloud-native observability tools, database management, and automation workflows.

What You’ll do: -

Roles & Responsibilities:

1.Cloud Infrastructure Management:

Manage and optimize OCI and other cloud platforms, including Compute, Storage, Networking, and Observability tools. Implement and manage cloud IAM policies, NSGs, Security Lists. Automate provisioning, scaling, and management of cloud resources using tools like Terraform and Ansible. Diagnosing issues with connectivity, performance, and security, using monitoring and logging tools like CloudWatch, Grafana, and Prometheus.

2.System Operations:

Conduct regular patch management and system maintenance to ensure platform stability. Troubleshoot and resolve hardware, OS, and database issues for Linux/Unix systems.

3.Monitoring s Observability:

Set up and maintain system and application monitoring using tools like Grafana, Prometheus, Zabbix, and OCI Monitoring. Proactively identify and resolve performance issues using dashboards and alerts.

4.Automation s Documentation:

Automate repetitive tasks using Bash, Python, or Ruby and maintain operations documentation. Use tools like Terraform for Infrastructure as Code and configuration management.

5.Incident Management:

Handle incidents and escalations, ensuring SLAs and uptime standards are met. Collaborate with engineering teams for root cause analysis (RCA) and permanent fixes.

6.Database s Application Support:

Manage and troubleshoot databases like MySQL and PostgreSQL, and web servers like Apache and Nginx.

7.Collaboration s Shift Management:

Work with global teams, ensuring smooth hand-offs in a 24x7 environment.

Who are you?

• Hands-on experience with OCI or any other platform (AWS, Azure, or GCP).
• Proficiency with Grafana, Prometheus, Zabbix, and similar tools.
• Strong fundamentals, including troubleshooting, file systems, and OS tools.
• Networking: Knowledge of DNS, HTTP, TCP/UDP, and the OSI model.
• Scripting: Proficiency in Bash, Python, or Ruby. (Fundamental)
• Experience with Terraform and IaC tools. (Understading is a must)
• Database Management: Intermediate-level skills in MySQL, PostgreSQL, and backup/recovery processes.
• Experience with DDoS mitigation, web caching (e.g., Nginx, Varnish), and hybrid cloud integration.
• Knowledge of virtualization and configuration management tools like Ansible or Puppet.
• Advanced troubleshooting of hardware RAID controllers and cloud automation using OCI CLI.

Preferred Experience

• 6+ years in managing and operating hybrid infrastructure

Educational Qualifications:

• Diploma/BE/BCA/MCA/MSc in Computer Science or IT.
• Certifications such as OCI Certified Architect Associate, AWS Certified Solutions Architect, or Azure Administrator Associate are a plus.

Why you’ll love us:

We’ve evolved: We provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. 

• Work-life balance: Our work is thrilling and meaningful, but we know balance is key to living well.  • We celebrate one another’s differences: We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20+ affinity groups where you can network and connect with Newfolders globally.  

 • We care about you : At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.