Technical Service Representative

Technical Service Representative

• Critical member of a small, high performing team in a fast-paced environment
• Technical and Soft skills capability
• Fresh Graduates are encouraged to apply

Join our team as a Technical Service Representative, where you'll play a vital role in delivering exceptional service across designated sectors that Solenis supplies products and services.

About us

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.

About the role:

This role is focused on delivering exceptional service to a major customer in the grain processing and chemical manufacturing industry. As a Technician Service Representative, you will take a hands-on, customer-centric approach to supporting operations by providing technical service and expertise in cooling water and boiler applications. You will be responsible for ensuring Solenis chemical treatment programs operate effectively, meeting customer expectations, optimizing system performance, and complying with all relevant legislative and regulatory requirements.

Key responsibilities:

• Sample and test cooling and boiler water systems, recording results accurately.
• Investigate, troubleshoot, and rectify out-of-specification results.
• Inspect, maintain, clean, and calibrate chemical dosing and monitoring equipment.
• Collect and dispatch biological samples for laboratory analysis.
• Perform cooling tower disinfection and decontamination activities.
• Install and replace corrosion coupons as required.
• Reprogram equipment and carry out manual chemical dosing when necessary.
• Maintain high housekeeping standards and safe work practices.
• Monitor and maintain adequate chemical stock levels.

About you:

• Strong commitment to working safely with the ability to identify workplace hazards.
• Good mechanical aptitude and practical problem-solving skills.
• Understanding of basic chemistry concepts and their application or ability to learn
• Strong troubleshooting and analytical abilities.
• Self-motivated with the ability to manage and prioritize workload independently.
• Comfortable performing routine and repetitive tasks with consistency.
• Proficient in using computers and digital systems.
• High attention to detail and accuracy.
• Effective verbal communication skills with the ability to build strong customer relationships.
• Valid driver's license.
• Trade qualification or a degree in Chemistry, Science, or a related field is highly desirable.