Key Facts

Remote From:

Texas (USA)

Category: Operations Coordinator

Part time

English

Hard Skills

Data Entry Call Center Experience

Other Skills

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Quality Control
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Microsoft Office
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Customer Service
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Problem Solving
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Communication
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Time Management
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Organizational Skills
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Detail Oriented
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Multitasking
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Adaptability

Roles & Responsibilities

Excellent client-facing and internal communication skills
Strong organizational skills, including attention to detail and multi-tasking abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong problem-solving and analytical skills

Requirements:

Provide technical support to field representatives via phone, email, and remote access
Conduct thorough checkout procedures to verify completion of field tasks and identify potential issues
Capture and review video recordings of fieldwork to ensure quality standards are met
Assist field representatives with system access, troubleshooting, and locating job instructions

2020 Companies

Marketing & Advertising

About 2020 Companies

WHO WE ARE2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.WHAT WE DOWhether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success.Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.WHERE WE DO ITWe train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO ITTo guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems.We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

Company type: XLarge

Industry: Marketing & Advertising

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

Job Type:

Regular

Work Location:

Remote - TX - Dallas

Overview:

2020 Companies is now hiring a part-time remote Field Operations Coordinator!

The Field Operations Coordinator is crucial in ensuring the successful completion of field operations by providing essential technical support, quality control, and administrative assistance.

What's in it for you?

Hourly pay $17.00, paid weekly
Work remotely, from home
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

Provide technical support to field representatives via phone, email, and remote access.
Conduct thorough checkout procedures to verify completion of field tasks and identify potential issues.
Capture and review video recordings of fieldwork to ensure quality standards are met.
Escalate complex technical or procedural issues to level 2 support for resolution.
Assist field representatives with system access, troubleshooting, and locating job instructions.
Audit survey photos to assess job completion accuracy and escalate discrepancies.
Perform various administrative tasks, including data entry, report generation, and correspondence.
Continuously seek opportunities to improve processes and enhance operational efficiency.
Demonstrate excellent problem-solving, communication, and time-management skills.

Qualifications:

Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Strong organizational skills, including attention to detail and multi-tasking abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Adaptability to handle changing priorities and workflows
Call center or customer service experience preferred
High-speed internet and quiet work environment at home office

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.