Role overview

Qualifications

Associates degree or equivalent healthcare experience
1+ years of clinic, hospital, or DME experience
Proven customer service skills
Bilingual (Spanish) strongly preferred

Responsibilities

Provide exceptional customer service to our patients throughout treatment
Take inbound calls from patients and external customers with questions and triage as needed
Conduct quality follow up calls for required insurance compliance reporting
Coordinate and arrange shipping for initial device deliveries, replacement products and returns

Key facts

Remote from: Central African Republic
Full time
Junior (1-2 years)
Customer Service Director
Spanish, English

Hard skills

Hospital Experience Reimbursement Regulations Communications Systems Call Center Experience Organizational Structure

Other skills

Customer Service
Communication
Problem Solving
Analytical Skills
Teamwork
Empathy

About the company

Electromed, Inc.

Electromed, Inc. is a medical device company dedicated to designing, manufacturing and marketing airway clearance technologies that help people around the world breathe better, stay healthier, and lead active and fulfilling lives. Electromed markets the SmartVest® Airway Clearance System. The SmartVest system is an innovative airway clearance therapy that uses high frequency chest wall oscillation (HFCWO), a proven clinical therapy that helps clear the lungs of excess mucus for people with impaired airway clearance. Along with a commitment to excellence and compassionate service, Electromed is focused on the mission of Making life’s important moments possible — one breath at a time.® For additional information, visit www.smartvest.com or call 800-462-1045.

Company details

Company size51 - 200

Links

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Job description

People Purpose: Beyond Competitive
It is no longer ok to just be competitive regarding how we treat our people in everything we do. Our leadership team believes wholeheartedly we need to be beyond competitive and cultivate a culture of proud, driven employees who are passionate about the work they do and where they do it. Our leadership strives to unleash unsurpassed potential in every team and individual employed and owns making that happen. Sincere, Simple, Smart.

What makes us Beyond Competitive:

6 weeks off annually
Employee bonus plan
Flexible hybrid/remote work options
Full pay maternity, paternity, parental, short-term disability leaves
Employee driven recognition program
Access to hundreds of training opportunities
Company paid educational assistance
Well-being on demand
Perks at Work
Competitive health and welfare plans -HSA company contribution
401(k) company match
Great culture and people!

The Opportunity:
The Patient Services Coordinator is vital to the success of our patient’s treatment after they begin with the SmartVest. This position is responsible for direct patient support after they have received and been trained on the device to answer any questions and check on progress with the treatment. The role also assists the patient if they call in with questions and helps direct them to a team Respiratory Therapist if they need additional assistance with the device. Making sure that the patient has the support they need to be successful and have their questions answered in a timely fashion makes this a very important role in promoting a successful treatment for our patients. This is a remote position preferably based in the Central Time (CT) zone. Bilingual (English/Spanish) also preferred.

Job Outcomes You Must Get:

Provide exceptional customer service to our patients throughout treatment
- Take inbound calls from patients and external customers with questions and triage as needed.
- Conduct quality follow up calls for required insurance compliance reporting, patient wellness, to ensure patient is seeing results, comfortable with device and adhering to therapy.
- Coordinate and arrange shipping for initial device deliveries, replacement products and returns.
- Successfully assist patients with device issues through troubleshooting or forwarding to a respiratory therapist for more complex needs.
Accurately record information to internal patient database.
Effectively communicate with internal customers such as Patient Account Liaison, Patient Advocacy Specialist, Training Coordinators and Billing Specialists.
Completion of other miscellaneous tasks as needed to help support the Reimbursement team.
Understanding and adherence to local State and Federal healthcare regulatory and compliance rules.
Follow Electromed mission and core values, while striving to achieve company goals

Job Outcomes Requirements:

Associates degree or equivalent healthcare experience
1+ years of clinic, hospital, or DME experience
Proven customer service skills and superb written and verbal communication skills with patients and team
Work well on a team
Proficient in communication technologies (e-mail, cell and desk phone, etc.) and basic computer skills
Self-starter with positive attitude
Ability to act with empathy and respect to resolve patient concerns
Ability to prioritize and organize
Strong analytical and problem-solving skills
Helpful to have call center experience, prior knowledge with HFCWO, and insurance reimbursement experience
Bilingual (Spanish) strongly preferred

The compensation range for this position is $25.00 to $32.00 hourly with the final agreed upon rate to be based on individual experience, skills, and qualifications. Additional benefits include performance-based incentives, comprehensive health benefits, retirement savings options, paid time off, and opportunities for professional growth and development. Benefits eligibility and offerings may vary based on role and location.

Be You.

Our people celebrate diverse individuals, backgrounds, and thinking. As an equal opportunity

employer this is the absolute most important belief in cultivating our culture and growth together.

Core Values

Customer-Focused. Integrity. Resourceful. Collaborative. Results-Driven.

Electromed develops, manufactures, and markets innovative airway clearance devices that help

people around the world breathe better, stay healthier, and lead active and fulfilling lives.

Making Life’s important moments possible-one breath at a time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.