Customer Service Data Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies
• Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution
• Audit and investigate to identify discrepancies between accounts and resolve them
• Research payment and dispute documentation within company and client’s billing/payment systems
• Provide backup documentation as justification of bill cancellations and adjustments
• Maintains financial accounts by following up on payment promises and adjustments
• Extremely Reliable -- be very prompt with time and attendance
• On a regular basis, sets and reviews goals with the manager or lead
• Corresponds and converses with clients and in a pleasant, professional, and efficient manner
• Communicates any problem issues to a lead or manager on an ongoing basis
• Remain compliant with Hollis Cobb policies and procedures as well as Federal and State guidelines
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

  A high school diploma or equivalent is required; college degree in Business Administration or Accounting preferred
• Previous experience in accounting or collections preferred
• Previous experience auditing spreadsheets preferred
• 1-2 years related experience preferred

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; talk and hear.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment.  Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously.  All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Illinois, Maryland and New Jersey residents click below for compensation and benefits 

https://www.holliscobb.com/state-specific-benefits/

Hollis Cobb is an Equal Opportunity Employer