Key Facts

Remote From:

Part time

English

Hard Skills

Crisis Intervention Risk Analysis De-escalation Techniques Behavioral Health Call Center Experience Human Services Internal Documentation Project Collaboration

Other Skills

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Active Listening
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Communication
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Technical Acumen
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Rapport Building

Roles & Responsibilities

Associate’s degree in psychology, social services, education, or a related field
Ability to obtain MHRT-CSP certification within 30 days of hire
Strong communication and active listening skills
Ability to remain calm and effective in high-stress situations

Requirements:

Provide real-time crisis intervention via phone, chat, and messaging platforms
Build rapport by creating a safe, non-judgmental space for help seekers
Conduct safety assessments and evaluate risk levels
De-escalate crisis situations and develop stabilization plans

The Opportunity Alliance

About The Opportunity Alliance

The Opportunity Alliance is a non-profit that focuses on building communities. We are a community action agency headquartered in South Portland, Maine. Our service area is centered in Cumberland County with several programs extending into neighboring counties, and we operate a few statewide programs. In the past year, we served over 20,000 community members. Our mission is to work with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. We believe positive change is possible.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Location: Remote in Maine
Schedule: 10:00 PM – 3:00 AM shifts

Available Schedules

We are currently hiring for two consistent overnight roles:

Schedule A: Thursday through Sunday (10 PM – 3 AM)
Schedule B: Friday through Monday (10 PM – 3 AM)

About the Role

The Crisis Support Specialist provides immediate, compassionate support to individuals experiencing emotional distress or crisis through the Maine Crisis Line. This role focuses on building connection, ensuring safety, and helping individuals navigate toward stability and resources.

What You’ll Do

Provide real-time crisis intervention via phone, chat, and messaging platforms
Build rapport by creating a safe, non-judgmental space for help seekers
Conduct safety assessments and evaluate risk levels
De-escalate crisis situations and develop stabilization plans
Connect individuals with community resources and referrals
Collaborate with supervisors and community partners to support care
Complete accurate and timely documentation for all interactions
Participate in training, supervision, and continuous learning

What We’re Looking For

Required:

Associate’s degree in psychology, social services, education, or a related field
Ability to obtain MHRT-CSP certification within 30 days of hire (training provided)
Strong communication and active listening skills
Ability to remain calm and effective in high-stress situations
Comfort using technology while engaging in live conversations

Preferred:

Experience in behavioral health, crisis work, call centers, or human services
Familiarity with crisis intervention practices and DSM concepts

Work Environment

Fully remote position (from Maine) with a requirement for a quiet, private workspace
Reliable high-speed internet and appropriate equipment required
Regular communication through virtual platforms and team collaboration

Why Join Us?

We are committed to building a diverse, inclusive, and supportive environment where all individuals are treated with dignity and respect. In this role, you will make a meaningful impact by supporting people during some of their most vulnerable moments.

Additional Requirements

Ability to pass required background and registry checks
Commitment to confidentiality and ethical standards

Apply Today

If you are passionate about helping others in times of crisis and want to make a difference, we encourage you to apply.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement – offered once per year through an application process
The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits

Who we are…

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

Mental Health & Wellness
Community Building
Family & Early Childhood Education
Economic Resources

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If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.

Please submit a cover letter and resume along with your application.

Thank you!

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