Key Facts

Remote From:

Full time

English

Hard Skills

Adult Learning Principles Instructional Design Course Development Meeting Facilitation Tax Software Project Management Authoring Software

Other Skills

•
Analytical Skills
•
Verbal Communication Skills
•
Presentations
•
Social Skills
•
Time Management

Roles & Responsibilities

Bachelor’s degree in a related field or equivalent work experience
Demonstrated knowledge of adult learning theory and tax preparation software
Experience in course development and instructional project management
Strong analytical skills with the ability to perform tax research

Requirements:

Design, develop, and deliver effective training courses and materials
Conduct training needs assessments and job/task analysis
Facilitate training and train-the-trainer sessions
Utilize templates to implement course evaluation methods

H&R Block

Retail (Super / Hypermarket)

About H&R Block

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company type: Large

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

About the Role:

As a Seasonal Training Developer, you will design, develop, and deliver impactful and cost-effective training programs that align with business goals and enhance employee performance. You'll apply adult learning principles to create engaging content for both virtual and in-person environments, conduct needs assessments, and evaluate training effectiveness. This role is key to driving continuous learning and supporting strategic initiatives across the organization.

Day to day, you’ll…

Design, develop, and deliver effective training courses and performance support materials in an adult learning environment; identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives
Select appropriate instructional delivery methods and matches to intended learning objectives
Develop training materials for synchronous and asynchronous delivery methods
Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses
Modify, create, implement, and maintain learning templates for use within development tools and instructional products for intermediate-level training
Utilize templates to implement course evaluation methods and instruments
Utilize standard report results template to share training programs with business unit leaders
Facilitate training, and train-the-trainer sessions for all training courses developed
Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives
Deliver/facilitate training sessions as needed

Required Qualifications:

Education:

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
Ability to handle multiple tasks and projects simultaneously
Ability to work effectively with associates throughout the organization
Demonstrated knowledge of adult learning theory, learning styles, federal and state tax laws, and tax preparation software (especially BlockWorks and GoSystems)
Effective facilitation, presentation, oral, written, and interpersonal communication skills
Experience in course development, instructional project management, and knowledge of instructional design theory, concepts, principles, and techniques
Experience in the design, development, and delivery of training programs, including 2 years in a financial services or call center environment
3 years minimum related work experience
Strong analytical skills with the ability to perform tax research and apply new and evolving internet technologies
Understanding and previous use of a Windows-based computer system and proficiency in MS Word, Excel, and PowerPoint

Preferred Qualifications:

4 years work experience in training and development in a corporate financial services or call center environment
Experience with multimedia authoring or development tools
Instructional Design certification
Master’s degree in instructional design, educational technology, instructional technology, adult education, or related discipline

Why work for us:

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Ready to apply?

APPLY

Share ·